Josephine Laura

Results-driven Credit Officer and Administrative Professional with over 10 years of experience in customer service, credit operations, office administration, and data management. Experienced in handling high-volume customer interactions, resolving complaints, maintaining accurate records, and supporting efficient daily operations in fast-paced environments. Skilled in Microsoft Excel, report preparation, records management, and customer relationship management, with a strong ability to work under pressure while maintaining professionalism and compliance with company standards.

Credit Officer - Watu Africa - Mombasa, Kenya

(2021-08)

• Manage over 300 customer interactions daily, handling inquiries, complaints, and service requests professionally and efficiently.
• Provide customers with accurate information and guidance regarding company products and services.
• Resolve customer complaints and service issues while maintaining high customer satisfaction levels.
• Conduct customer follow-ups to ensure timely issue resolution and improve customer retention.
• Maintain accurate customer records and documentation in compliance with company procedures and standards.
• Work effectively in fast-paced environments while meeting performance and service targets.

Administrative Assistant - Ashton Apparel EPZ Limited - Mombasa, Kenya

(2016-01 - 2021-08)

• Prepared weekly operational reports and maintained accurate company records.
• Managed employee attendance registers and updated company asset records.
• Assisted in preparing bankers' cheques and utility consumption reports.
• Supported daily office administration and coordination activities to ensure smooth operations.
• Maintained organized documentation and administrative records for efficient office workflow.

Data Entry Clerk - Kenya Private Sector Alliance – Kenya Youth Empowerment Project - Mombasa, Kenya

(2015-01 - 2015-12)

• Prepared, verified, and entered data accurately into company systems and databases.
• Maintained organized documentation and ensured data accuracy and integrity.
• Reviewed completed work regularly to minimize errors and maintain quality standards.
• Assisted in maintaining secure and accessible records management systems.

Front Office Administrator - Keiway Hacot Centre for Advancement - Mombasa, Kenya

(2014-09 - 2014-12)

• Managed student registration and enrollment processes efficiently.
• Provided administrative support to senior management and front office operations.
• Assisted in payroll preparation and customer service activities.
• Maintained organized office records and supported daily administrative functions.

Supervisor - Sky Lounge - Mombasa, Kenya

(2014-04 - 2014-08)

• Supervised junior staff and coordinated daily operations to maintain service standards.
• Assisted in staff training, payroll preparation, and customer service support.
• Resolved customer complaints and workplace issues professionally.

Diploma - Business Administration - African Institute of Research and Development (2008 - 2010)

Kenya Certificate of Secondary Education (KCSE) - Kombeni Girls High School (2004 - 2007)