Josphine Kuria

I am a Customer Support Virtual Assistant with over 7 years of experience managing executive operations, stakeholder communication, vendor coordination, and administrative workflows for international organisations across development, construction, and real estate sectors. At the Solidarity Center, one of the world's largest international labour rights organisations operating across 60 countries, I managed multi-country budgets, coordinated travel logistics for international teams, handled high-volume correspondence and reporting for senior executives and built vendor management systems that cut procurement processing time by 40% all while maintaining the discretion, accuracy, and responsiveness that global organisations operating under donor scrutiny demand from every person touching their operations.

At Gakuyo Real

Estate, I built client communication systems and data management workflows that improved record retrieval time by 70% and increased client inquiries by 25%.

At Skinners

Contractors, I coordinated logistics and client communication for construction projects valued at KES 150 million while keeping 50 staff operations running without disruption. What makes this background the one remote teams should hire is not just the range of environments covered. It is the discipline of keeping executives informed, clients supported, vendors accountable, and operations moving simultaneously, independently, and without being chased, built over seven years of doing exactly that inside some of the most demanding organisations in the sector.

The team that brings me in gets someone who has already been trusted with the operational backbone of a global organisation and has never once let it slip.

Customer Support and Operations Virtual Assistant - Solidarity Center (American Center for International Labor Solidarity) - Nairobi, Kenya

(2023-01 - 2025-02)

• Managed high-volume stakeholder communication across government bodies, NGO partners, and internal teams in multiple countries, resolving operational issues within agreed timelines where delayed responses had direct programme delivery consequences.
• Coordinated end-to-end logistics for workshops and conferences with 100 or more participants, managing attendee communication, materials preparation, and post-event documentation, achieving a 95% participant satisfaction rating across every event delivered.
• Handled executive calendar management, meeting scheduling and correspondence for senior leadership, managing competing priorities across multiple time zones with confidentiality and professional judgment.
• Coordinated visa processing, travel bookings, and itinerary management for multi-country international teams, managing the full travel support chain from documentation to in-country logistics without errors or missed deadlines.
• Tracked programme budgets and processed expense reconciliations, maintaining accurate financial records that supported donor reporting and internal accountability across multiple active country programmes.
• Improved operational reporting efficiency by 30% by redesigning digital filing systems and data collection workflows, reducing administrative burden and improving documentation quality for senior management and donors.
• Drafted and reviewed vendor contracts and procurement documentation, ensuring full compliance with regulatory requirements and maintaining audit-ready records across all active programmes.
• Managed stakeholder follow-up on programme milestones and deliverables, producing monthly progress reports that gave senior leadership a reliable, real-time picture of operational performance.

Executive Support and Administrative Virtual Assistant - Solidarity Center - Nairobi, Kenya

(2017-03 - 2022-12)

• Provided direct executive support across calendar management, correspondence, meeting coordination, and confidential document handling, operating as the primary administrative contact for leadership in a 60-country global organisation.
• Managed client and stakeholder inboxes, triaging communications, drafting responses, and routing urgent matters to the appropriate team members so no inquiry went unanswered and response quality stayed consistent.
• Developed budget tracking dashboards that improved financial transparency and reduced back-and-forth between the programme team and HQ finance on reporting queries.
• Created vendor evaluation templates that reduced procurement processing time by 40%, streamlining a sourcing function that had been creating delays across programme delivery.
• Streamlined monthly reporting templates across the organisation, cutting preparation time by 25% and improving consistency of donor-facing documentation across all active country programmes.
• Coordinated multi-country travel logistics including visa applications, flights, accommodation and ground transport for international staff, managing every element independently and without errors.
• Maintained confidential HR and finance records to full audit compliance standards, handling sensitive institutional documentation with the data protection discipline a US-federally overseen organisation requires.

Client Support and Administrative Coordinator - Gakuyo Real Estate - Nairobi, Kenya

(2016-02 - 2017-01)

• Served as the primary client communication contact, liaising between clients, contractors, and legal professionals to manage document approvals, answer inquiries, and resolve concerns at every stage of the transaction process.
• Designed and implemented a client records system that improved document retrieval time by 70%, giving the team instant access to files and legal documentation without delays or manual searching.
• Produced marketing materials that increased client inquiries by 25%, communicating property offerings clearly and professionally to prospective buyers and investors.
• Managed appointment scheduling and calendar coordination for senior management across client meetings, site visits, and stakeholder engagements in a fast-moving property development environment.

Operations Support and Client Relations Coordinator - Skinners Contractors and General Supplies Inc. - Kenya

(2013-01 - 2015-12)

• Managed daily operational coordination and client communication for construction projects valued at KES 100 million, serving as the primary contact between site teams, management, and clients across multiple active projects.
• Produced weekly progress reports and client briefings, translating complex site operations data into clear professional updates that kept clients informed and confident throughout delivery.
• Resolved client site-related concerns promptly and professionally, managing escalations in an environment where client satisfaction directly influenced contract renewals and referrals.
• Coordinated procurement processes and vendor communication, enhancing procurement timelines by 20% through improved evaluation and contracting workflows.
• Maintained compliance documentation and safety training logs for 50 site staff, ensuring all records were accurate, up to date and audit-ready.

Associate Degree - Project Management - Kenya Institute of Management

Associate Degree - Human Resource Management - Kiriri University