Joyce Waceke

Executive Assistant with 6+ years supporting founders, CEOs, and senior leadership in fast-paced, high-accountability remote environments — including current, ongoing support for a U.S.-based CEO across U.S. business hours. Proven track record managing client communications and follow-ups, coordinating contractors and vendors across multiple concurrent projects, and maintaining CRM systems with full data accuracy. Skilled in multi-time-zone calendar management, stakeholder liaison, and turning shifting priorities into organized, on-time execution.

Proficient in Google Workspace (Gmail, Calendar, Docs, Drive) and CRM platforms, with a fast learning curve on new tools and systems. Known for discretion, resourcefulness, and being the operational backbone that keeps founders focused on the business, not the busywork.

Executive Assistant - Middle Majority Movement - United States (Remote)

(2026-04)

Act as operational partner and gatekeeper to the CEO and founder of a U.S.-based organization, managing daily priorities, client-facing communication, and stakeholder coordination with full discretion.

• Manage a complex, multi-time-zone calendar with zero scheduling conflicts, resolving competing priorities quickly and ensuring the CEO's time is protected for what matters most.
• Serve as primary liaison for internal and external stakeholders, coordinating meetings, briefings, and follow-through on action items across concurrent initiatives.
• Prepare weekly status updates, executive briefings, and progress reports, organizing key information to support decision-making.
• Maintain organized digital systems for contacts, projects, and documentation using Google Workspace.
• Handle confidential correspondence and sensitive organizational data with the highest level of professionalism.

Executive Assistant - Remote — Construction & Professional Services Clients - Remote

(2024-01 - 2026-04)

• Coordinated with contractors and vendors on active projects, tracking deliverables and deadlines across multiple concurrent workstreams to ensure on-time execution.
• Managed CEO's calendar and meeting coordination across multiple time zones with zero scheduling conflicts.
• Prepared weekly project status updates and progress reports for executive review.
• Anticipated executive needs and proactively built follow-up systems and operational structure in a fast-moving, high-accountability environment with shifting priorities.
• Maintained organized project tracking and digital filing using Google Workspace.
• Handled sensitive client data and executive communications with full confidentiality and discretion.

Customer Service and Operations Manager - Playmaster Kenya - Kenya

(2019-11 - 2026-01)

• Managed onboarding and day-to-day success of 50+ client accounts across SaaS and e-commerce platforms, ensuring a high-quality client experience and timely follow-up on all inquiries.
• Served as liaison between clients, partners, and internal product/technical teams, relaying feedback that shaped service improvements and roadmap decisions.
• Implemented and maintained CRM workflows in Salesforce, improving record accuracy and reducing average response time by 35%.
• Supported client onboarding by collecting, organizing, and maintaining accurate account and deal records.
• Conducted research and prepared documentation — onboarding guides, SOPs, and process improvement reports — to support operational efficiency.
• Managed e-commerce task workflows (Shopify) and website updates (WordPress).

Diploma - Procurement and Supply Chain Management - Nairobi Technical Training Institute (2023)

Diploma - Airline Management - School of Aviation