Stacy Ngina

Results-driven Executive Assistant and Operations Coordinator with 5+ years of experience supporting senior leadership, optimizing business operations, and enhancing client service delivery. Proven ability to manage complex schedules, coordinate cross-functional projects, and streamline administrative systems to improve efficiency and performance. Recognized for proactive problem-solving, strong stakeholder communication, and delivering high-impact support in fast-paced environments.

Business Manager at Outerbridge Global Holdings (2025-01 – 2025-10)

• Streamlined business operations and implemented workflows that improved team productivity and project delivery timelines
• Coordinated cross-functional teams, aligning daily activities with strategic business goals
• Managed budgets and tracked expenses, supporting data-driven decision-making and financial efficiency
• Led team meetings and fostered a collaborative remote work environment across distributed teams
• Supported marketing, sales, and client relationship initiatives to drive business growth
• Acted as a key point of contact for internal and external stakeholders, ensuring clear communication and issue resolution

Assistant Business Manager at Zamora Natural Hair & Braiding Centre (2024-06 – 2024-11)

• Supported the management of multiple business units, improving operational structure and workflow efficiency
• Oversaw daily operations, ensuring optimal resource allocation and compliance with business processes
• Led recruitment, onboarding, and performance management for team members
• Managed customer relationships, resolving issues promptly and maintaining high satisfaction levels
• Maintained financial records, supported budgeting processes, and ensured accurate administrative reporting
• Communicated business goals and strategies to stakeholders, improving team alignment and execution

Executive Assistant at MSCA Group (2023-01 – 2024-06)

• Managed executive calendars, scheduling 20+ weekly meetings and coordinating travel across multiple stakeholders
• Handled correspondence and inbox management, improving response efficiency and communication flow
• Prepared reports, presentations, and meeting materials to support leadership decision-making
• Coordinated internal meetings and events, ensuring smooth execution and follow-ups

Marketing & Social Media Manager at MSCA Group (2022-11 – 2024-06)

• Assisted in planning and executing marketing campaigns to increase brand visibility and engagement
• Conducted market research to inform campaign strategies and audience targeting
• Managed social media platforms, supporting content creation and performance tracking

Client Services Administrator at MSCA Group (2021-12 – 2024-06)

• Managed high-volume client interactions, scheduling appointments and ensuring efficient service delivery
• Acted as the primary liaison between clients and internal teams, improving communication and satisfaction
• Maintained office operations, including supplies management and administrative coordination
• Supported basic IT troubleshooting and ensured smooth day-to-day office functionality
• Managed petty cash and contributed to budgeting and financial tracking processes

Office Manager at Hacienda Logistics Limited (2017-06 – 2018-05)

• Coordinated daily office operations for a logistics team, ensuring smooth administrative and client service functions
• Managed financial reporting, including fuel consumption tracking and operational expenses
• Served as the primary point of contact for clients, handling inquiries and maintaining relationships
• Organized meetings, recorded minutes, and supported operational planning

Office Assistant at Liquor Logistics (2016-01 – 2016-06)

• Supported administrative operations including record-keeping and accounts reconciliation
• Assisted in maintaining accurate financial and operational documentation
• Provided day-to-day administrative support to ensure efficient office operations

Associate Degree in Business Management – KCA University (2015-09 – 2021-11)

Professional Training in Leadership & Mentorship – Doulos School of Excellence (2015-01 – 2015-08)