Juliet Jepleting

Dynamic and results-oriented Microfinance and Banking professional with a Bachelor's degree in Economics and Statistics and over 5 years' experience in financial services, credit and branch operations, customer relationship management and team leadership. I have a proven track record of exceeding loan targets, driving business growth by 95%, reducing non performing loans, shaping brand identity, and leading marketing campaigns in the financial sector. I'm skilled in customer acquisition, portfolio growth, and team management with a strong record of achieving sales and performance targets.

Adept at building client relationships, improving compliance, and delivering strategic initiatives that enhance organizational visibility and profitability.

Branch Manager - Mwananchi Credit - Voi, Kenya

(2025-10)

• Manage overall branch operations, ensuring achievement of business growth, portfolio quality, customer service, and profitability objectives.
• Drive monthly loan disbursement targets of up to KES 20M through effective sales strategies, customer acquisition, and team performance management.
• Monitor and manage portfolio quality by implementing proactive collection strategies, credit risk controls, and client engagement initiatives.
• Lead recruitment, onboarding, training, coaching, and performance management of Team Leaders and branch staff to achieve organizational goals.
• Oversee daily branch activities including loan processing, customer relationship management, compliance, reporting, and operational efficiency.
• Develop and implement strategies to improve customer satisfaction, retention, and overall branch performance.
• Reduced Portfolio at Risk (PAR) to 4.62% from 15.69% through effective credit monitoring and recovery strategies.
• Achieved 32% portfolio growth through customer acquisition and strategic business development initiatives.
• Increased loan valuation efficiency, achieving up to 15 valuations per month.
• Improved customer satisfaction and retention through enhanced service delivery and relationship management.

Branch Manager - 4G Capital - Kibwezi, Kenya

(2024-07 - 2025-08)

• Led a team in overseeing branch operations, marketing outreach, and customer acquisition.
• Developed and executed marketing strategies that expanded customer base and improved brand presence.
• Prepared and reviewed branch performance reports for management, highlighting growth opportunities.
• Managed client relationships and resolved escalated issues, ensuring high service quality.
• Supervised and mentored staff to deliver on sales and marketing objectives.
• Achieved 95% growth in loan disbursements through innovative outreach campaigns and client engagement.
• Reduced non-performing loans by 20% by strengthening compliance and customer follow-ups.
• Increased brand visibility in the local market, resulting in higher customer acquisition rates.

Loans Officer - 4G Capital - Wote, Kenya

(2023-01 - 2024-06)

• Conducted outreach and credit assessments to attract and qualify new customers.
• Promoted financial products through client education and personalized marketing.
• Supported portfolio growth and tracked performance against sales and marketing targets.
• Contributed to a 15% increase in portfolio performance through strategic outreach campaigns.
• Strengthened client relationships leading to improved customer retention.

Account Manager - Finley Africa Ltd - Nairobi, Kenya

(2022-03 - 2022-12)

• Managed client accounts and built strong business relationships to support portfolio growth.
• Coordinated with finance and sales teams to align account management with marketing initiatives.
• Promoted financial products and services, achieving sales and customer satisfaction targets.

Research Intern – Planning Department - Kenyatta National Hospital - Nairobi, Kenya

(2019-04 - 2019-08)

• Conducted statistical analysis and prepared reports using SPSS and R.
• Supported administrative and communication tasks, ensuring accurate documentation.

Bachelor of Economics and Statistics - Economics and Statistics - University of Nairobi (2017-01 - 2021-12)