Justus Okuto

Customer-focused and results-driven Customer Service Professional with 5+ years' experience in call centers, live chat support, and client relationship management. Skilled in handling customer inquiries, resolving complaints, onboarding clients, and maintaining high customer satisfaction. Experienced in CRM tools, email management, and multi-channel support. A strong communicator and team player committed to delivering excellent customer experiences.

Digital Live Chat Support at Dafabet (2023 – Present)

• Assisted customers via live chat and email support
• Managed customer accounts and resolved inquiries
• Used tools such as Taurus, iCore, Jira, Avaya Workspace and CCaaS
• Ensured quick and accurate response to customer issues

Corporate Sales Executive at MultiChoice Kenya Ltd (2022 – 2022)

• Onboarded new DStv business clients
• Converted clients to commercial packages
• Collected and managed client data
• Resolved customer complaints and inquiries

Customer Care Representative at Azuri Technologies Kenya Ltd (2018 – 2022-02)

• Handled inbound and outbound calls
• Training and agents coaching
• Registered new customers and managed accounts
• Resolved customer and agent complaints
• Served as telesales team lead
• Conducted quality analysis and reporting

Data Administrator & PR Officer at Runka SACCO (2022 – 2022)

• Managed client data and records
• Supported customer communication and relations

Data Administrator & IT Officer at David Engineering Ltd (2016 – 2017)

• Managed data and IT support tasks
• Provided administrative support

Diploma in Information Technology – Regions Group College

Diploma in Journalism & Media Studies – Eldoret College of Professional Studies