Kellen Wanjiru

Highly motivated and customer-focused professional with over 18 years of experience in hospitality support, front office operations, customer service, administration, accounting, and office management. Skilled in creating exceptional customer experiences, managing financial records, coordinating daily operations, and supporting organizational growth. Possesses extensive experience in customer relations, invoicing, payroll administration, budgeting, bookkeeping, office administration, and sales.

A dependable team player with excellent communication, organizational, and problem-solving skills who is committed to delivering outstanding service and operational excellence.

Accounts Clerk at P.C.E.A Kisauni Academy (2024-05 – Present)

• Maintain books of accounts and financial records.
• Ensure accurate student fee records and timely issuance of receipts.
• Monitor and account for the school's budget.
• Administer payroll.
• Prepare requisitions for school operational requirements.
• Coordinate procurement of stationery, furniture and kitchen supplies.
• Prepare reports and provide administrative support.
• Recommend cost reduction measures.

Customer Sales Executive at Oak and Gold Limited (2020-08 – 2021-04)

• Marketed Fleet Management Systems and Electronic Cargo Tracking Systems.
• Developed sales strategies to increase revenue.
• Maintained excellent client relationships.
• Responded to customer enquiries professionally.
• Conducted product presentations and demonstrations.
• Participated in promotional campaigns.

Customer Care Executive / Invoicing Officer at SGS Kenya Ltd (2012-08 – 2020-08)

• Processed invoices using Oracle System.
• Managed customer accounts and billing records.
• Drafted contracts and proposals.
• Assisted in debt collection.
• Maintained excellent customer relationships.
• Supported sales and marketing initiatives.
• Ensured timely communication with clients regarding invoices and services.

Accounts Clerk / Secretary (Part-Time) at Synagogue Kenya Church (2011-01 – 2018-02)

• Maintained bookkeeping records.
• Posted financial transactions.
• Processed cash, vouchers and cheque payments.
• Prepared financial statements.
• Reconciled financial records.
• Supported administrative operations.

Customer Care Representative at Lexcom Engineering Ltd (2007-01 – 2012-07)

• Delivered exceptional customer service.
• Collected project survey data.
• Scheduled management appointments.
• Coordinated project implementation.
• Performed office administration.
• Supported marketing activities.
• Maintained project records.

Diploma in Front Office Operations and Services – Zetech College (2005 – 2005)

Diploma in Customer Service – Zetech University (2005 – 2005)

Diploma in Accommodation Operations and Services – Zetech College (2005 – 2005)

Diploma in Computer Science & Information Processing – Universal Group of Colleges (2003 – 2004)

Kenya Certificate of Secondary Education (KCSE) – Githunguri Secondary School (1997 – 2000)

Kenya Certificate of Primary Education (KCPE) – Wangai Primary School