Roy Shihemi

Highly motivated and results-driven Customer Care and Retail Executive with 8+ years of experience in high-target sales environments. Proven ability to drive revenue growth, deliver superior customer service, and leadership responsibilities. Skilled in analytical thinking, leadership, and operational management, with proficiency in SAP and Sage.

Committed to achieving organizational goals and vision. Seeking to show and leverage my operational expertise, sales acumen, and technical skills, with a strong educational background and ongoing professional development, aiming to contribute effectively in retail management roles.

Corporate Business Executive and Social media content management at Alpha Touch Motors Garage Ltd (2026-06 – 2026-09)

I was in charge of new corporate business creation with the following responsibilities: Mutual termination.

• Strategic Business Growth: Formulate and propose comprehensive growth initiatives and strategic proposals aimed at optimizing revenue generation and driving long-term customer retention.
• Operational Optimization: Oversee daily high-level operations for a major commercial automotive center, managing workflow efficiency across technical departments including mechanical repairs, auto-electrical diagnosis, spray painting, and body framing.
• Business Development: Identify and capture expansion opportunities to increase market share, ensuring operational alignment with the garage’s high-capacity capabilities and customer service frameworks.
• Performance Monitoring: Utilize key performance indicators (KPIs) and data-driven analysis to streamline processes, minimize service delays, and elevate overall customer satisfaction metrics.
• Initiative: Developed and pitched strategic frameworks dedicated to scaling business growth and maximizing lifetime customer value.
• Operations: Directed operational oversight and resource management for full-scale commercial fleet and passenger vehicle services.
• Collaboration: Partnered closely with garage management and client support teams to align day-to-day work with overarching company financial targets

Order Fulfillment Associate and Social Media Manager at Neoking Trading Limited (2026-01 – 2026-05)

Customer service executive at Neoking Liquor ensuring completion of customer orders as received via various channels including WhatsApp, Instagram and WordPress. (company closure)

• Printing customer orders as needed to individuals and B2B.
• Collection of products based on orders,using item numbers,bin locations and quantities.
• Assembly, labeling and packaging of orders for shipping and customer pick ups.
• Completion of order and shipping documentation accurately and systematically
• Inventory procurement, stocking and management
• Ensuring movement of inventory within the organisation as required
• Till cash management and reconciliation
• Preparation of daily,weekly and monthly sales and performance reports for review by the MD

Retail Customer Service Executive & Assistant Branch Manager at AutoXpress Limited (2025 – 2026)

• Spearheaded daily branch operations, including staff management, inventory control, sales reporting, and correspondence, ensuring operational continuity during the Manager’s absence.
• Managed front office operations: calls, records, filing, and minute-taking during meetings and events.
• Consistently exceeded sales targets through effective customer engagement and relationship management.
• Drove revenue growth by implementing targeted sales strategies and participating in promotional campaigns.
• Established and monitored customer service standards, resulting in improved service delivery.
• Provided tailored product solutions to increase conversion rates.
• Enhanced interdepartmental collaboration for seamless order processing and after-sales support.
• Maintained accurate customer records and feedback logs, relaying actionable insights to management.

Assistant Manager, Eyewear Consultant & Workshop Technician at Optica Ltd (2022 – 2024)

• Assisted the Branch Manager in supervising activities, resolving issues, and managing staff follow-ups.
• Delivered superior customer service to strengthen client relationships and enhance company reputation.
• Managed inventory for receiving and dispatching products, ensuring accurate stock control.
• Increased customer acquisition through online marketing campaigns on WhatsApp and Instagram.
• Provided technical expertise in lens cutting and frame repairs.

Social Media Marketing & Advertising (Freelance/Part-time) at Accessorize With Shihemi and Shey Ventures

• Managed end-to-end sales of vehicle accessories, including online posting (Jiji, Instagram, WhatsApp and Jumia), supply, and delivery.
• Executed marketing and advertising strategies on Facebook and Instagram.

Ongoing in Association of Certified Chartered Accountants (ACCA) – Strathmore University

Bachelor of Arts in International Relations and Diplomacy with a minor in Environmental Science – United States International University (2016-05 – 2020-08)

Certificate in Data Science (Python) – Strathmore University (2021-09 – 2021-12)

International Certificate in Digital Literacy (ICDL) – KCA University (2016-01 – 2016-04)