Kelvin Kabugi

Results-driven Bar Supervisor with 6+ years in high-end hotels and safari lodges, combining mixology expertise with strong inventory control and team leadership. Proven record of growing beverage revenue, reducing wastage and maintaining exceptional guest satisfaction in fast-paced, high-volume environments.

Bar Supervisor at Sentrim Elementaita Lodge (2023-01 – Present)

Supervising bar operations, a team of bartenders and service staff in a premium lodge setting

• Direct daily bar operations, improving service efficiency by 30% through tighter coordination of service flow during peak periods.
• Train and mentor bartenders and service staff, raising team productivity by 25% and improving service consistency.
• Resolve guest complaints in an average of 5 minutes, achieving a 92% positive feedback score.
• Run regular stock counts and audits and coordinate replenishment to minimise shortages and wastage.
• Manage POS transactions and daily cash handling with full accountability and 100% accuracy.
• Enforce responsible alcohol service, workplace safety, sanitation and bar presentation standards.

Bartender at Amboseli Serena Lodge (2020-06 – 2022-12)

High-traffic hotel bar serving premium lodge guests

• Prepared and served cocktails, wines, beers and non-alcoholic beverages to premium lodge standards.
• Delivered friendly, professional guest service in a high-traffic bar, keeping the bar organised and fully stocked for fast service at peak times.
• Processed orders and payments accurately using POS systems.
• Supported inventory tracking, restocking and supply management.
• Upheld sanitation standards for glassware, equipment and workstations.

Certificate in Food & Beverage Service and Sales – Kenya Utalii College (2020)

Kenya Certificate of Secondary Education (KCSE) – Ruthagati High School (2015)