Kevine Amollo
CUSTOMER SERVICE PROFESSIONAL
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About
Dedicated and results oriented customer service professional with a proven record of accomplishment of delivering exceptional support in fast-paced and demanding environments. Possess a sturdy foundation in active listening, problem solving and effective communication to ensure customer satisfaction. Adept at de-escalating tense situations and maintaining a calm demeanor under pressure, consistently contributing to positive customer experiences.
Skilled in navigating complex inquiries, providing accurate information and promoting company products or services. Committed to upholding the highest standard of service, excellence while continuously seeking opportunities for professional growth and development.
Experience
Customer Service Agent at Call Centre International (CCI) Kenya (2024-04 – Present)
- Provided top-tier customer service to customers, ensuring a positive and memorable experiences.
- Handled irate and frustrated customers with professionalism and empathy.
- Ensured high-quality standard in all customer calls, contributing to the achievement of the company targets and satisfaction.
- Collaborated with team members and provided buddy learning to support other agents i.e. Stahimili queue.
- Severally acknowledged as a top performing consultant in Jiinue and Stahimili queues.
Music Trainer (Theory and Practical) at Solid Rock City Church (2024-01 – Present)
Teacher at Bright Morning Star Academy (2021-10 – 2024-03)
- Imparted knowledge to students and created an environment that helped them learn
- A role model that students looked up to which ended up shaping up their behaviors and personalities
- Mentored students, helping them to develop positive attitude towards learning and their general development
- Worked with my fellow colleagues and parents to help students better their performance and behavior.
- Ranked as one of the best teachers due to my continuous exceptional performance especially in KCPE mean score of above 75% in three consecutive years.
Teacher at Tracy Academy (2020-01 – 2021-09)
Teacher at Mum's Vision Academy (2018-01 – 2020-12)
Education
Business Management and Administration – St Paul's University (2017)
– Alwala High School (2007 – 2010)
– Alwala Primary School (1998 – 2006)
