Kikin Mbae

Dedicated and customer-focused administrative professional with over two years of experience in customer service, case management, records administration, and public engagement within the Judiciary of Kenya. Holder of a Diploma in Journalism and Mass Communication (Distinction) from Meru Institute of Technology. Seeking remote Customer Support, Virtual Assistant, Administrative Support, Operations, or Technical Support roles.

Court Assistant at Judiciary of Kenya (2023-10 – 2025-12)

• Delivered frontline customer service to court users.
• Processed and managed confidential court documents.
• Maintained accurate case records and documentation.
• Responded to enquiries via phone, email and in person.
• Coordinated administrative activities and supported judicial officers.
• Scheduled hearings and organized files.
• Collaborated with colleagues to improve service delivery.
• Managed multiple priorities while meeting deadlines.
• Maintained professionalism and confidentiality.
• Built positive relationships through effective communication.

Diploma in Journalism and Mass Communication – Meru Institute of Technology