Kiptoo Koech

To contribute extensive expertise in Fire and rescue services, ICT, data management, and technical support to a forward-thinking organization, implementing innovative technological solutions and optimizing processes to achieve operational excellence. Committed to saving lives and preserving property, fostering collaboration, enhancing quality standards, and aligning ICT strategies with organizational goals to drive long-term success and technological advancement.

Firefighter Attaché - Kenya Ports Authority - Kenya

(2026-01 - 2026-04)

Executed fire prevention and training duties, including inspection and maintenance of fire alarm and automatic suppression systems, upkeep of firefighting equipment, and coordination of fire drills and emergency response training.

• Assisted with control room duties by handling emergency calls, supporting the dispatch of units, and maintaining communications during emergency responses.
• Supported ambulance operations by assisting with patient care, emergency response, safe removal, and transportation to medical facilities.
• Supported fire engine operations by doing inventory, preparing equipment, assisting with hose management, and ensuring readiness during emergency responses.

Agent - Samasource Kenya Limited - Kenya

(2019-07 - 2025-12)

Achieved and maintained high data accuracy levels by adhering to program techniques and quality thresholds.

• Conducted extensive e-commerce product research, creating accurate titles, descriptions, and categories for various platforms.
• Responded promptly and effectively to online sales queries, enhancing customer satisfaction.
• Produced comprehensive daily, weekly, and monthly reports, improving quality review processes.
• Collaborated with operations teams to revise and update standards, ensuring alignment with evolving requirements.
• Provided constructive feedback to team leads, driving individual and team performance improvements.
• Took on additional responsibilities as assigned by leadership, demonstrating adaptability and commitment.

ICT Intern - Kass Media - Kenya

(2018-08 - 2018-12)

Delivered timely technical support, resolving hardware and software issues with precision.

• Installed, configured, and maintained computer systems and software to ensure seamless operations.
• Troubleshot and resolved network, hardware, and software issues, minimizing downtime.
• Monitored system performance and proactively addressed technical challenges.
• Conducted effective training sessions for team members, improving system usage and productivity.

Firefighter 1 Training - International Center of Technology - Thika (2025-03 - 2025-07)

Diploma - Information Communication Technology - Daystar University (2017 - 2019)

Certificate - Web Research and Image Annotation - Sama School (2019 - 2019)