Kirui Emmanuel
Professional Customer Service and Hospitality Serv
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About
Provide the perfect service experience for restaurant patrons
➢ Ensure the guest feels important and welcome in the restaurant
➢ Ensure hot food is hot and cold food is cold
➢ Adhere to timing standards for products and services
➢ Look for ways to consolidate service and increase table turns
➢ Present menu, answer questions, and make menu recommendations
➢ Serve customers in an accommodating manner
➢ Must know all food liquor, beer, wine, and retail offered
➢ Apply positive suggestive sales approach to guide guests
➢ Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates
➢ Look for ways to avoid waste and limit costs
➢ Assist in keeping the restaurant clean and safe
➢ Provide responsible service of alcoholic beverages
➢ Deliver food and beverages to any table as needed
➢ Must follow all cash handling policies and procedures
➢ Report to property on time and in proper uniform
➢ Process payments of food and drink orders with the cash register
➢ Coordinate with kitchen staff to deliver accurate food orders
