Effie Otieno

A result-driven and committed hospitality and service industry professional with in-depth experience, having demonstrated ability to lead in eService industry. Customer care environment and prioritizing business objectives that promote opportunities for the company while protecting it from risk. Ability to direct all aspects of service operations with production components to ensure optimization and collaborate with customer care team and accountants to study operational expenses, revenues, and cash flow.

Quick decision-maker with profound ability to solve problems effectively. Strong coordination and administration skills, proven team player; comfortable in communicating effectively at all levels of management. Able to drive out inefficiencies through process improvement as well as assist in the maintenance and development of organizational systems and processes.

Deliver exceptional results through customer care and strategic planning.

Waitsaff - JAVA HOUSE

(2023-01)

Cashier - Ajode Dishes Restaurant - Nairobi Branch

(2021-01 - 2023-12)

• Achieved Exceptional rating in 1 and half years in a row from 2022 to 2023 on Key Performance Indicators
• Working together with Ajode dishes, maintained customer care representation to spar. The restaurant is now stable on high league on profit-making path with clear deliverables on local delicacy, despite stiff competition from other competitors
• Achieve profitability targets through revenue maximisation and prudent cost management
• Grow and monitor daily business targets
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction
• Cross sell company products by upselling beverages and introducing clients to new menu
• Ensure that customer complaints/queries are responded to promptly
• Ensure prompt and efficient service is provided to long time and new clients

Waitress - Tourist Hotel

(2021-01 - 2022-12)

• Always achieving profitable time management on orders
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote repeat orders
• Worked alongside Kitchen representatives to boost orders sales by enhancing productivity
• Followed up with customers on after sales services to assess satisfaction and resolve any service concerns
• Collecting and entering data in the databases and maintaining accurate records of menu complains

Cook - Arrahmah Academy

(2019-01 - 2020-12)

• Got promoted to be the chief chef
• Recognition by the Kitchen department for outstanding performance in cooking
• Highest rated by staff as a good team player
• Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales
• Study each recipe and gather all necessary ingredients
• Cook food in a timely manner
• Delegate tasks to kitchen staff
• Inform wait staff about daily specials
• Ensure appealing plate presentation

Administration Assistant - Giborr Security

(2017-01 - 2019-12)

• Highest rated by staff as a good team player with a good database for excellent reconciliation
• Answering calls, taking messages and handling correspondence
• Maintaining diaries and arranging appointments
• Typing, preparing and collating reports
• Filing
• Organising and servicing meetings (producing agendas and taking minutes)
• Managing databases
• Prioritising workloads

Diploma - Hospitality Management - East Africa Institute of Certified Studies (2017-01 - 2019-12)

Kenya Certificate of Secondary Education - Kiseryian Girls senior Academy (2010-01 - 2013-12)