Laurine Netondo

A motivated professional holding a qualification in Business Management, backed by hands-on experience in customer service and stock coordination within the retail sector. Excellent at managing front-end operations, resolving administrative issues under pressure, and maintaining accurate records. Possesses strong communication, problem-solving, and organizational skills developed through direct customer interaction and academic training.

Eager to transition into a business administration or management trainee position.

Intern / Administrative Assistant at Toyota Kenya (2025-06 – Present)

• Assisted in day-to-day administrative and office operations.
• Supported customer service activities by responding to client inquiries and directing them to relevant departments.
• Maintained and updated company records and documentation.
• Assisted in data entry, filing, and preparation of reports.
• Coordinated meetings and managed correspondence.
• Supported inventory and asset tracking activities.
• Assisted in marketing and promotional activities when required.
• Collaborated with different departments to ensure smooth business operations.

Sales Ambassodor at Kinrys Décor Products (2024-05 – 2024-10)

• Assisted customers in locating products and addressing inquiries.
• Processed customer purchases and handled cash transactions accurately.
• Maintained product displays and ensured shelves were well stocked.
• Monitored inventory levels and reported stock shortages.
• Received and arranged incoming merchandise.
• Supported promotional activities and sales campaigns.
• Ensured cleanliness and organization of the store.
• Worked collaboratively with team members to achieve sales targets.

Customer Care Assistant at Ravian Supermarket (2022-06 – 2022-08)

• Responded to customer inquiries and provided excellent customer service.
• Assisted in the sale and promotion of supermarket products.
• Conducted stock taking and inventory reconciliation to ensure accurate records.
• Prepared and maintained stock and sales records.
• Represented the supermarket professionally when interacting with customers and stakeholders.
• Assisted in organizing merchandise displays to enhance product visibility and sales.
• Supported daily store operations to ensure smooth service delivery.

Diploma in Business Management – Kenya (2021 – 2024)

Kenya Certificate of Secondary Education (KCSE) – Moi Girl's Kamusinga (2016 – 2019)