Lilian Chege

Customer-focused and adaptable professional with over two years of direct client-facing experience in beauty and personal services, complemented by recent customer-service experience within Nairobi City County. Aviation-trained with a strong interest in international travel, hospitality and delivering exceptional customer experiences. Confident in communicating with people from different backgrounds, responding to customer needs, handling concerns professionally and maintaining high standards of personal presentation, hygiene and service.

A calm, positive team player who adapts well to new environments and is motivated to build a career in international aviation.

Customer Service Attachee - Nairobi City County – Gender & Inclusivity Department - Nairobi, Kenya

(2026-01 - 2026-04)

• Assisted clients and visitors with enquiries and provided clear service guidance.
• Created a welcoming and professional experience for members of the public.
• Responded to customer concerns with patience, courtesy and professionalism.
• Supported daily customer-service and administrative operations.
• Maintained accurate records and organised departmental documentation.
• Worked collaboratively with colleagues to support efficient service delivery.
• Interacted respectfully with people from diverse backgrounds.
• Maintained professionalism and attention to detail in a busy public-service environment.

Nail Technician - My Tribe Beauty Parlour - Kenya

(2022-05 - 2024-11)

• Provided personalised beauty services while maintaining high customer-service standards.
• Welcomed clients and established positive professional relationships.
• Communicated with clients to understand their preferences and service requirements.
• Managed appointments and responded to individual customer needs.
• Maintained high standards of cleanliness, hygiene and professional presentation.
• Recommended and promoted appropriate beauty products and services.
• Managed multiple client needs while maintaining quality and attention to detail.
• Developed strong interpersonal and customer-retention skills through continuous client interaction.

Supply Chain Assistant - Benta Fresh Limited - Kenya

(2020-01 - 2020-05)

• Assisted with procurement and sourcing activities.
• Monitored stock levels and maintained accurate inventory records.
• Recorded sales and inventory information.
• Coordinated supplies and deliveries.
• Supported smooth daily business operations.
• Worked accurately within operational deadlines.

Sales & Store Assistant - Copymax Bakers Limited - Kenya

(2019-02 - 2019-08)

• Assisted customers and responded to enquiries professionally.
• Supported sales and customer-service activities.
• Maintained accurate sales and stock records.
• Organised products and supported daily store operations.
• Contributed to smooth and efficient customer-facing operations.

Customer relations and professional development - Nairobi Aviation College (2025)

Professional Beauty & Nail Technology - Samde Executive Salon (2021 - 2022)

Certificate - Cosmetology - Samde Cosmetology Training Center (2020 - 2021)

Certificate - Supply Chain Management - Kabete National Polytechnic (2019 - 2020)

Kenya Certificate of Secondary Education (KCSE) - Mirithu Girls Secondary School (2015 - 2018)