Louisa Adhiambo

I am Service Coordinator and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Virtual Assistant position.

Ready to help the team and individuals achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and individual goals.

I have a professional experience as a Showroom Coordinator and Customer Service Executive with the following responsibilities but not limited to:

• Resolving customer complaints by identifying the root cause of the issue and finding appropriate solutions.
• Maintaining an accurate and up-to-date customer database in the CRM system
• Resolving problems, improving operations, and providing exceptional service.
• Skilled at working independently and collaboratively in a team environment.
• Following the company's policies and procedures when interacting with customers and providing exceptional customer service at all times
• Developing and implementing effective marketing and sales strategies to increase and drive growth for the company
• Conducting extensive research on competitor products and services to identify market trends and capitalize on new opportunities
• Cultivating and maintaining strong relationships with clients by providing exceptional customer service and addressing their concerns in a timely and professional manner
• Creating brand awareness and increasing product knowledge among target audiences through marketing campaigns, events, and promotional activities
• Preparing reports on customer satisfaction to ensure the company was meeting and exceeding client expectations

I have a Bachelor's Degree in Communication and Media Technology specializing in Public Relations from Maseno University in Kisumu County, Kenya.