Lilian Muthoni

Highly professional customer service executive and insurance claims specialist with 5 years of experience working in a corporate organization. I have special expertise in customer service, problem-solving, report writing, risk management, Google tools, Google workspace, Microsoft suite, Internet research, Data entry, and expense tracking.

I understand the unique challenges executives face and can provide the type of confidential support they need in order to achieve their business goals.

With a successful career, providing the best customer service experience, I deliver exceptional levels of service and provide an extra pair of hands allowing my clients to focus on their core objectives and get more from their working day.

• Highly astute Customer Service Executive and Insurance claims specialist with over 5 years of experience and capable of finding effective resolutions for complex issues.
• Promoting dynamic listening and team collaboration skills. Energetic, friendly personality with exceptional upselling and cross-selling skills.
• Extensive knowledge of processing claims, negotiating settlements, verifying insurance coverage, and reviewing insurance cases.
• Trained and certified Virtual Assistant.

Bachelor of Business Management:

Insurance & Risk Management

Moi University - Nairobi

• Risk management.
• Corporate finance.
• International Finance.