Malik Walter

Business Development Leader with 10 years of experience in steering operations and accelerating revenue growth. Adept at client acquisition, contract negotiation, and relationship building, with a strong ability to lead teams, communicate effectively, and coach for success. Known for a proactive, results-driven approach, consistently exceeding sales and revenue objectives.

Retail Operational Excellence & Training Manager at Vivo Energy Kenya (Shell Licensee) (2020-08 – 2024-05)

Provided strategic leadership in managing daily operations of a national retail network with over 300 service stations, ensuring effective planning and execution across marketing, operations, and compliance.

• Provide strategic leadership in managing daily operations of a national retail network with over 300 service stations, ensuring effective planning and execution across marketing, operations, and compliance.
• Coordinate support functions and sales teams to optimize initiatives, including marketing programs, operational policies, and industry requirements.
• Drive retail growth through strategic product planning and marketing, collaborating with sales, marketing, and supply chain teams to address cross-functional issues and enhance sales performance.
• Design, develop, and execute SOPs and policies, staying abreast of industry practices to ensure operational excellence and compliance.
• Oversee procurement and supply chain management, including budget allocation, pricing strategies, and financial performance, while identifying and pursuing growth opportunities.
• Manage and allocate budgets effectively to support operational needs, including pricing, discounts, and overall financial performance.
• Lead recruitment, selection, and training for Territory Managers, Retailers, and site staff, ensuring high standards in staff training and development.
• Foster a strong Health, Safety, and Security culture within Retail Sales & Operations, and implement training programs aligned with Vivo Energy and Shell global standards.
• Execute customer excellence strategies including Voice of Customer, Net Promoter Score initiatives, and other customer experience programs.

Food Services Manager at Vivo Energy Kenya (Shell Licensee Africa) (2019-09 – 2020-08)

Trained and supported Territory Managers and dealers to enhance profitability and expertise in food services; developed and applied comprehensive Training and Operations manuals for food outlets.

• Trained and supported Territory Managers and dealers to enhance profitability and expertise in food services; developed and applied comprehensive Training and Operations manuals for food outlets.
• Ensured partner compliance with operational standards across product development, training, logistics, and quality assurance; managed quality through evaluations, audits, and surveys.
• Negotiated and managed alliances with food partners; oversaw contract adherence and optimized the partner portfolio for increased value.
• Tracked, analyzed, and managed P&L data to drive profitability, address performance gaps, and implement corrective actions to exceed growth targets; ensured compliance with health, safety, and environmental standards.

Group General Manager at Mama Rocks Burgers Kitchen Ltd (2017-06 – 2019-10)

Developed and executed strategic plans to enhance productivity and drive organizational growth, including process improvement and implementation of innovative changes.

• Developed and executed strategic plans to enhance productivity and drive organizational growth, including process improvement and implementation of innovative changes.
• Enhanced organizational effectiveness by developing streamlined processes, supervising employees, fostering a highly motivational work environment, and implementing best practices.
• Identified and pursued expansion opportunities by building new business relationships and exploring new markets.
• Planned and managed budgets, ensuring execution within GP margins; handled multimillion-dollar P&L interpretation, supplier management, and vendor sourcing.
• Oversaw operational and financial performance, ensuring alignment with strategic goals and optimizing resource allocation.
• Monitored industry trends and competitor activities to adapt strategies and maintain a competitive edge.
• Fostered a strong customer service culture and implemented strategies to enhance guest satisfaction and loyalty.

General Manager - Business Development at Tamarind Group (Carnivore, Roast House, Tamambo) (2015-04 – 2017-05)

Enhanced brand awareness by overseeing marketing campaigns and driving membership acquisitions and business development.

• Enhanced brand awareness by overseeing marketing campaigns and driving membership acquisitions and business development.
• Developed value-added solutions by analyzing customer marketplace trends and industry developments.
• Streamlined operational efficiencies by recommending and implementing knowledge-based processes and procedures.
• Assessed financial statements and P&L reports to evaluate business performance, develop targeted improvements, and implement necessary changes.
• Conducted SWOT analysis to formulate and execute business plans aimed at achieving established quotas.
• Utilized data to identify key products, services, and customers, creating innovative sales and marketing strategies that drove significant growth.

Food and Beverage Manager at Andrews Apart Hotel & Alan Bobbe's Bistro (2014-01 – 2015-02)

Food and Beverage Manager

Multi-Unit Restaurant Manager (Contract) at Liberty Eagle Holdings T/A Subway Restaurants (2012-07 – 2013-10)

Multi-Unit Restaurant Manager managing operations across multiple locations

Restaurant Manager at Famous Brands T/A Steers & Debonairs (2010-01 – 2012-05)

Restaurant Manager

Master of Science in Management - AACSB, Strategic Organization, Managing Finance & Economics, International Business Law – University of Liverpool (Online) (2025)

Bachelor of Commerce in Banking & Finance – Egerton University (2009)

National Diploma in Hospitality Management – University of Johannesburg (2012)

Associate Degree in Management – Institute of Commercial Management (2009)

Certificate in Restaurant Operations – University of Subway (2013)

Certified Public Accounting 1 in Financial Accounting, Introduction To Law, Entrepreneurship – Covenant Business School (KASNEB) (2008)

Certificate in Information Technology – Covenant Business School (2007)