Mariam Mwabili

Dynamic, results-oriented Sales & Customer Relationship Professional with over 3 years of progressive experience across banking, customer service, aviation support, and marketing. Proven track record at leading organizations like KCB Bank and Kenya Power in driving lead generation, maximizing financial product sales, and boosting customer satisfaction. Skilled in market research, strategic client retention, and executing targeted marketing campaigns.

Holds a B.Sc. in Strategic Management and brings a proactive, analytical approach to driving organizational growth.

Direct Sales Representative at KCB Bank (2024-12 – Present)

• Spearheaded direct sales initiatives for financial products and banking solutions, systematically driving revenue growth and expanding customer acquisition.
• Conducted tailored product presentations to potential personal and commercial clients, breaking down complex banking regulations and financial benefits.
• Cultivated long-term client relationships through proactive communication, ongoing post-sales support, and personalized financial solutions.
• Utilized cold-calling strategies, networking, and field outreach to generate high-quality leads and broaden the bank's active client base.

Call Centre Agent – JetBlue Airlines Account at CCI Kenya (Customer Contact International) (2024-05 – 2024-11)

• Managed high-volume inbound customer inquiries regarding flight schedules, ticketing policies, and promotional offerings for JetBlue Airways.
• Resolved complex booking disputes, ticket adjustments, and service complaints efficiently under tight SLA constraints.
• Consistently met key call center metrics (First Contact Resolution, Average Handling Time, and Client Satisfaction scores) in a fast-paced environment.

Marketing Intern at Stima Sacco (2024-02 – 2024-04)

• Co-developed impactful promotional and educational materials for community outreach programs, raising Sacco product awareness.
• Executed market research to identify target customer segments, evaluate market trends, and inform competitive positioning.
• Assisted in organizing and executing promotional workshops and community events to drive brand visibility and lead capture.

Customer Service Representative at Kenya Power Limited Company (2022-04 – 2022-08)

• Served as a primary point of contact for utility service inquiries, service connection requests, and billing disputes.
• Managed accurate records of customer interactions, service orders, and account status updates in the central database system.
• Applied structured troubleshooting and company protocols to resolve customer escalation calls promptly.

Marketing and Sales Representative at Postal Corporation of Kenya (2019-01 – 2019-04)

• Promoted postal services and delivery solutions to walk-in and corporate clients, explaining pricing structures and transit options.
• Managed inventory for postal supplies and marketing collateral to ensure seamless counter and promotional operations.

Bachelor of Science in Strategic Management – Jomo Kenyatta University of Agriculture and Technology (JKUAT) (2023-12)

Kenya Certificate of Secondary Education – Pangani Girls' School (2018)