Martinah Mutua

To be a team player in an organization contributing to its growth and achieving aspirational goals. To use own initiative, developed skills and competencies to attain my team's goals and objectives while supporting to achieve overall organizational vision and mission and living their values.

Production Clerk - Excel Chemicals Ltd - Nairobi

(2023-10)

• Measuring and recording production data
• Updating and storing business files to ensure they are accurate and accessible for other employees
• Typing reports, letters and other business documents
• Record and coordinate the flow of work and materials between departments, examine orders for goods and prepare production schedules
• Report any foreseen production mishaps to the supervisor in charge in time

Direct Sales Executive/Personal Banking - I&M Bank Limited - Nairobi

(2021-04 - 2023-07)

• Assist to sell various personal banking products for I &M bank and ensure optimal level of customer services through various sales calls
• Giving clients advice, building rapport and providing quick responses to their inquiries. Keeping clients satisfied and happy by assisting with their needs
• Deepening current relationships with the clients by understanding their needs. Managing and growing personal banking portfolio
• Building long term relationships with clients and customers to ensure future sales. Offering credit facilities to the customers

Direct Sales Representative - I&M Bank Limited - Nairobi

(2018-07 - 2021-04)

• Assist to sell various personal banking products for I &M bank and ensure optimal level of customer services through various sales calls
• Maintain all records of sales activities and provide updates as per requirement. Developing new business prospects through door to door activities
• Cross selling to the existing customers to increase sales of the banks products and services. Reporting to my supervisor
• Maintaining positive business relationships with both new and existing clients to ensure future sales
• Maintain knowledge on all competitors' products and services and analyze all advantages and disadvantages for various products
• Participate in all departmental meetings and provide training for same

Adherence Counsellor - AMREF Kibera Community Health Centre - Kibera

(2018-01 - 2018-03)

• Trained as an adherence counselor
• Provide enhanced adherence sessions to clients failing on treatment and providing feedback to the department Facilitating pediatric disclosure
• Providing psychosocial support counseling to newly diagnosed clients with HIV and enrolling them to care Preparing clients to be initiated on ART by conducting treatment preparation session
• Providing continuous adherence counseling to clients on HAART
• Reaching out the community through home visits and door to door campaigns Referring people in the community for HIV/AIDS testing
• Providing information about sanitation hygiene to the community
• Making follow ups for GBV survivors in the community
• Sensitized on important of support groups for PLWHAS
• Writing monthly and weekly reports

Internship - Admin Assistant - AMREF Health Africa - Kenya Country Office - Nairobi

(2017-09 - 2017-12)

• Asset registry Asset tagging
• Asset evaluation and verification Asset key in and report preparation Assisting in office duties when needed

Internship - Ministry of Labor and Social Services - Athi River

(2015-01 - 2015-12)

• Trained as a social worker and adherence counselor
• Dealing with different groups (women group, youth group, community group) Solving conflicts of these groups
• Distributing ORDERLY PEOPLE CASH TRANSFER (OPCT)
• Reaching out the community through home visits and door to door campaigns Referring people in the community for HIV/AIDS testing
• Providing information about sanitation hygiene to the community Acting as a case manager for the old
• Sensitized on important of support groups for PLWHAS, PWSD, and PLWD
• Dealing with PEOPLE WITH SEVERE DISEASES {(PWSD) (HIV/AIDS, PEOPLE LIVING WITH DISABILITIES)} by offering to them quality care through counseling and empowering them to be successful people in the society
• Writing monthly and weekly reports

Field Researcher - HIV/AIDS Kwamu Project - Kwamu

(2013-01 - 2013-12)

• Administering PMTCT services through referrals to the sub county facilities. Conducting Community intervention and outreaches
• Defaulter tracing
• Leader of Work Improvement Team and Continuous Quality Improvement Team
• Counseling GBV, domestic violence, aging population, suicidal management, psychosocial issues Administering in case studies and case management
• Providing treatment literacy classes for PLWHIAs Offering drug adherence on ARVS to clients
• Enrolling newly clients diagnosed with HIV/AIDS through enrolment preparation sessions

Bachelor of Arts - Sociology and Psychology - Nairobi University (2013 - 2017)

Certificate - Advanced Microsoft Excel, STATA, IBM-SPSS, R-GUI - Nairobi University (2016-06 - 2016-07)

Kenya Certificate of Secondary Education (KCSE) - Chuluni Girls High School (2008 - 2011)

Kenya Certificate of Primary Education (KCPE) - Mukameni Primary School (1999 - 2007)