Mary Kyevusinde

Results-driven Customer Support and Payments Operations Specialist with experience delivering exceptional customer service, resolving payment-related issues, and providing high-level administrative support. Skilled in managing customer interactions across phone, email, and live chat while ensuring timely issue resolution and a seamless customer experience. Proficient in Zendesk, 3CX, Microsoft Office Suite, and Google Workspace.

Recognized for excellent communication, attention to detail, problem-solving, and the ability to thrive in fast-paced, customer-focused environments. Currently pursuing the ALX Virtual Assistant & AI Career Essentials Program to strengthen executive support, digital productivity, and AI-assisted workflow management.

Payments Operations Specialist - Sportserve

(2026-04)

• Process high volumes of customer payment transactions while ensuring compliance with company policies and financial regulations.
• Investigate and resolve payment-related issues promptly to improve customer satisfaction.
• Provide customer support via email, live chat, and phone while maintaining excellent service standards.
• Manage customer support tickets using Zendesk.
• Handle inbound and outbound customer calls using 3CX.
• Escalate complex issues to relevant departments and ensure timely resolution.
• Maintain accurate transaction records while safeguarding customer information.
• Meet and exceed quality assurance and service level agreement (SLA) targets.

English & Literature Teacher Intern - Starehe Girls' Centre & School

(2024-04 - 2024-08)

• Coordinated schedules, meetings, and academic records.
• Prepared reports, presentations, and official documentation.
• Managed multiple administrative responsibilities while meeting deadlines.
• Responded professionally to inquiries from students, parents, and staff.
• Organized school events and departmental activities.
• Maintained confidential student records with accuracy.

Customer Service & Sales Associate as part time work - Kisac Sculptures

(2021-12 - 2024-03)

• Delivered exceptional customer service to local and international clients.
• Built and maintained long-term customer relationships through excellent communication.
• Processed customer orders and resolved complaints efficiently.
• Supported digital marketing initiatives to increase customer engagement.
• Consistently achieved sales targets through consultative selling.

Bachelor of Education (Arts) - English & Literature - KCA University