Maureen Amido

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction.

Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.

Accounting Assistant/Cashier - Kentucky fried chicken (KFC)

(2019-10)

• Ensured financial transactions are properly recorded and entered into the computerized accounting systems
• Maintained up to date comprehensive filing of all source documents and system generated reports
• Processed monetary transactions including cash, gifts and food stamps
• Ensured that all payments are supported by proper invoices, goods receipt in the system and the appropriate authority to purchase
• Prepared statutory accounts and ensured proper posting of data in the system
• Administered VAT, processed returns and resolved discrepancies
• Engaged in suggestive selling and convincing customers to try new food items at the eatery
• Dealt with company's payroll by processing wages and employee expense claims
• Liaised with customers and suppliers on receipts and payments and ensured allocation of payment to customer invoices
• Controlled credit and ensured debtors pay on time
• Handled multiple customers and processed orders effectively
• Performed reconciliation of direct debits and finance accounts
• Efficiently worked with journals, sales & purchase ledgers and spreadsheets
• Prepared financial reports and managed petty cash transactions
• Processed transactions, issued checks and updated ledgers and budgets
• Processed refunds and exchanges thus resolving complaints
• Assisted in planning and budget control and provided support to the Accounting Department

Accounts Clerk / Front Desk Receptionist - Gily Technical Services Limited

(2019-01 - 2019-09)

• Maintained database ensured that records are complete and current
• Handled cash transactions with customers using cash registers
• Entered data into database software and checked to ensure the accuracy of the data that has been inputted
• Recorded information, processed and filled forms
• Prepared checks, deposits, budgets and financial reports
• Resolved discrepancies in information and obtained further information for incomplete documents
• Updated ledgers, researched and resolved discrepancies
• Balanced the cash register and generated reports for credit and debit sales
• Maintained a positive, empathetic and professional attitude toward customers at all times
• Coordinated office activities and operations to secure efficiency and compliance to company policies
• Answered all incoming calls and redirected them or kept messages
• Organized and maintained files and records and updated them when necessary
• Created and maintained updated documents and spreadsheets
• Oversaw sorting and distribution of incoming mail
• Ensured Accounting Department runs smoothly and efficiently

Accounts Clerk/ Data Entry/Cashier - Hue Experiential Limited

(2018-01 - 2018-12)

• Processed refunds and exchanges and resolved complaints
• Calculated total payments received during a time period and reconciled that with total sales
• Computed and recorded totals of transactions
• Created data backups as part of a contingency plan
• Performed basic office tasks, including answering phones, responding to emails, processing mail and filing
• Maintained database and ensured that records are complete and current
• Recorded information, processed and filled forms
• Prepared checks, deposits, budgets and financial reports
• Tracked transactions on balance sheets and reported any discrepancies
• Abided by all company procedures and accounting principles
• Managed transactions with customers using cash registers

Banking and Finance Intern (Accounting Department) - County Government of Kisumu

(2016-05 - 2016-07)

• Maintained vouchers movement register and ensured they are surrendered within given timelines
• Recorded request for reimbursement for float by attaching memorandum cashbook showing expenditure
• Entered records of expenditure in the books of accounts and prepared imprest warrants and vouchers
• Used form S11 note for county requisition and to collected items ordered for the department
• Prepared bank reconciliation statement and assisted in the preparation of budgets
• Helped in preparation and sorting of documents for data entry
• Helped in reconciliation of daily, monthly and yearly transactions
• Entered data into database software and checked to ensure the accuracy of the data that has been inputted
• Helped in resolving discrepancies in information and obtaining further information for incomplete documents
• Assisted in preparation of balance sheets and processing of invoices

Diploma - Banking & Finance - Rift Valley Institute of Science & Technology - Kenya (2017-01)

Certificate - Computer Applications - Moscom Strategic Computer Training Centre - Kenya (2018-02)

Kenya Certificate of Secondary Education - Munami Secondary School - Kenya (2013-01)