Maureen Emu

I am an international relations practitioner and customer service executive.

In my free time, I am a stylist, a fitness instructor, a content creator. I also enjoy community service.

1. MAVAZITAMU (Clothing Brand)

Date: January 2020 – January 2025

Position: Communications/Retail Manager

Duties and Responsibilities: 

• Receiving payments from clients.
• Posting content across social media accounts.
• Planning and developing social media campaigns.
• Engaging with customers on different channels.
• Staying on top of the latest social media trends.
• Taking orders through telephone. 
• Tracking shipments.
• Developing a trusted relationship with clients.
• Selecting goods that fulfil customers' needs.

2. Embassy of Mexico in Kenya

Date: May 2016 – December 2019

Position: Visa assistant and receptionist

Duties and Responsibilities: 

• Communicating effectively by giving concrete feedback to visa applicants within the shortest time possible. 
• Receiving visitors and clients. 
• Advising customers on their applications for consular services – the documents they need to provide either by phone or email. 
• Answering phone calls and responding to emails. 
• Drafting notes verbales and updating the database of Mexicans in East Africa. 
• Conducting VAT remissions for diplomats. 
• Renewing certain documents for diplomats. 
• Preparing documents for dispatch through both courier (DHL) and the driver to the specified destinations. 
• Filing/archiving, scanning, photocopying and printing documents. 
• Updating the database of Mexicans living in East Africa. 
• Assisting in the embassy’s events. 
• Performing receptionist tasks. 
• Reviewing the visa applications before final decision by the Consul. 
• Scheduling appointments.

3. Embassy of Mexico in Kenya

Date: September 2015 – March 2016

Position: Intern

Duties and Responsibilities: 

• Assisting the various departments (Administration, Consular, Information Technology and 

Culture) with certain tasks.

• Filing and scanning documents. 
• Photocopying and printing documents. 
• Assisting in the embassy’s events. 
• Answering phone calls. 
• Presenting the visa applications before final decision by the Consul. 
• Conducting media sweeps across the African continent. 
• Receiving visitors and clients to the Embassy. 

4. Happy Life Children’s Home 

Date: May 2015 – August 2015

Position: Community Service volunteer

Duties and Responsibilities: 

• Cleaning and laundry. 
• Feeding the infants and room service. 
• Washing utensils and cooking. 
• Babysitting

5. United States International University-Africa

Date: May 2013 – August 2015

Position: Personal Assistant (Work-Study)

Duties and Responsibilities: 

• Answering calls and handling queries from lecturers and students. 
• Delegating work to students in the absence of the lecturer. 
• Liaising with staff and students. 
• Organizing and managing the office. 
• Preparing papers for students. 
• Sourcing and ordering stationery and office equipment. 
• Typing, printing, scanning, photocopying, filing documents. 

6. AIESEC in Kenya – United States International University-Africa 

Date: January 2014 – December 2014

Position: Vice President of Communications & Information Management

Duties and Responsibilities: 

• Maintaining and updating the social media accounts. 
• Preparing communication material to promote and advertise AIESEC. 
• Gaining new partners and scheduling of interviews. 
• Offering training to new members about AIESEC.
• Organizing, facilitating and advertising conferences for maximum attendance. 
• Directing, counseling and managing other portfolios based on their output. 
• Encouraging effective communication in the organization. 
• Discussing organization issues and finding ways of tackling them. 
• Preparing monthly newsletters and posters on the organization’s activities and events. 

7. National Council for Persons with Disabilities(NCPWD) 

Date: January 2011 – December 2011

Position: Data Entry Clerk

Duties and Responsibilities: 

• Typing, scanning and filing documents.
• Converting raw data into information. 
• Processing customers’ documents. 
• Compiling and sorting out information.
• Verifying information by reviewing, correcting, deleting or re-entering data. 
• Maintaining customer and organizational confidence by keeping information confidential. 
• Working in a team to effortlessly deliver tasks before the deadline. 

May 2011 – August 2016: United States International University-Africa

Bachelor of Arts Degree in International Relations, a Minor in Management, a Concentration in Development Studies.