Maureen Lusava

Dedicated and customer-focused Tour Consultant with hands-on experience in planning and selling safari and leisure travel packages. Skilled in creating detailed itineraries, accurate costing, and advising clients on destinations, accommodation, and seasonal travel options. Strong knowledge of Kenyan and regional safari circuits, logistics coordination, and service standards expected by premium tour operators such as Pollman's Tours & Safaris.

Proven ability to handle client inquiries professionally, convert leads into bookings, and ensure seamless travel experiences from planning to execution.

Attachment at INTREPID TRAVEL COMPANY (2023-01-02 – 2023-04-13)

During my attachment at Intrepid Travel, I rotated through multiple departments to gain a holistic understanding of tour operations. In Reservations, I assisted with booking confirmations, amendments, and customer inquiries. In Finance, I supported invoice preparation, payment tracking, and basic reconciliation.

Within

Contracts & Sales, I helped with tour costing, quotation preparation, and client follow-ups. In Operations, I supported itinerary execution, logistics coordination, and supplier communication. I also gained exposure to Human Resources through staff records management and administrative support, and in the Workshop, I learned about fleet maintenance processes, safety checks, and vehicle readiness for tours.

TOUR CONSULTANT at KENNICE TOURS LIMITED (2025 – Present)

• Actively involved in tour planning and operations, including preparing detailed itineraries, costing tour packages, and advising clients on destinations, accommodation, and transport options.
• Responsible for developing competitive quotations, coordinating logistics, and ensuring travel plans align with client budgets and expectations.

TOUR CONSULTANT at ARISE AND SHINE (2025 – Present)

• Engaged in planning and costing travel programs for group and individual clients, with a focus on creating clear itineraries and accurate budgets.
• Assisted in organizing transport, accommodation, and activity schedules while supporting customer inquiries and ensuring smooth coordination of tour arrangements.

Diploma in Wildlife and Tourism Management – CENTRE FOR TOURISM TRAINING AND RESEARCH (2022 – 2024)