Mercy Kihonge

Results-oriented Environmental and Facilities Management professional with extensive experience overseeing soft services operations, environmental compliance, and health and safety management across multi-site facilities. Proven ability to manage large-scale facilities services, ensure compliance with environmental, OSHA, and WIBA regulations, and identify and mitigate operational, environmental, and workplace safety risks. Strong leadership skills in staff supervision, training, performance management, and stakeholder coordination, with a consistent record of delivering compliant, efficient, and safe operational environments.

National Facilities Manager - G4S Kenya Limited

(2026-01)

• Overseeing all the G4s facilities across the country operations and ensuring smooth service delivery across assigned locations.
• Coordinating maintenance activities, operational support services, workplace safety programs, and compliance initiatives.
• Managing contractors, vendors, and operational teams to maintain efficiency and high service standards.
• Preparing operational and compliance reports while supporting risk management and performance monitoring.
• Working closely with stakeholders and management teams to improve operational effectiveness and customer satisfaction.

General Manager (Facilities soft services) - KAMTIX Group

(2023-03 - 2024-12)

• Managed the contract accounts for Safaricom PLC, Kenya Commercial Bank, Kenya Revenue Authority facilities, Kenya Prisons, Kenyatta National Hospital.
• Oversee day-to-day operations for a wide range of services including cleaning, sanitary services, waste management, gardening, landscaping, fumigation, and hospitality services in the facilities.
• Develop, execute, and ensure adherence to company SOPs across all assigned facilities.
• Conducted training sessions and sensitization programs for staff on health and safety, environmental sustainability, and compliance.
• Collaborated with clients and other stakeholders on daily operations, ensuring alignment with contractual obligations and service level agreements on facility management.
• Facilitated regular meetings and communication channels to address issues and foster a collaborative working environment with both clients and the facility staff.
• Prepared and presented reports on operational performance, compliance metrics, and oversee implementation to meet KPIs.
• Resolve client feedback and complaints, implementing preventive measures to avoid recurrence.
• Ensure all Workplace Safety & Health requirements are met and documented.
• Manage account managers' motivation, discipline, development, and performance in line with HR policies.

Admin and Property Manager - SAPAMO ENGINEERING LTD

(2012-01 - 2020-08)

• Spearheaded all logistical planning and execution for diverse projects, including large-scale development projects and complex environmental field research initiatives.
• Oversaw comprehensive financial planning, budget allocation, and implementation for operational activities, ensuring fiscal responsibility and project profitability.
• Developed and implemented operational strategies to optimize workflow, enhance efficiency, and ensure seamless delivery of services across all departments.
• Managed cross-functional teams, providing leadership and mentorship to achieve project objectives and foster a high-performance culture ie project manager, caretakers, clients.
• Established and maintained strong relationships with vendors, partners, and clients, ensuring smooth coordination and successful project outcomes.
• Identified and mitigated operational risks, implementing robust contingency plans to minimize disruptions during construction.
• Prepared monthly reports and financial analyses for executive review and development partners.

Environmental Associate Expert - EARTHVIEW GEO CONSULTANTS

(2011-02 - 2011-10)

• Collaborated on thorough environmental assessments and feasibility studies for oil drilling sites in Kenya.
• Developed comprehensive project reports detailing findings, results, and proposed mitigation strategies.
• Ensured strict adherence to environmental regulations and Occupational Safety and Health Administration (OSHA) standards.
• Engaged with internal and external stakeholders, including government agencies and community groups, for transparency and collaboration in environmental management.

Environmental Officer - KIBURU ASSOCIATES

(2010-01 - 2011-01)

• Developed terms of reference (TOR) for developmental projects.
• Carried out data collection, Environmental Impact Assessments (EIA) and provided training on best environmental practices.
• Carried out regular monitoring and evaluation on the impacts of construction projects on the environment.
• Collaborated with relevant authorities to ensure compliance with environmental laws.

Master of Public Health - Public Health - Moi University (2025)

Diploma in Project Management - Project Management - Kenya Institute of Management (2011)

Bachelor of Environmental Studies - Environmental Studies - Kenyatta University (2009)