Michael
Customer Service Officer
Talent
NairobiMember since July 18, 2026
Excellent client supportProblem solvingEmpathyOrganized with my workModerate coding skills
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Excellent client supportProblem solvingEmpathyOrganized with my workModerate coding skills
About
5 years professional experience in Customer Service with excellent results. 90% success in solving queries from clients on a daily basis. A role I find engaging with unique aspects to the job each day
Experience
Customer Service Officer at KCB Bank (2013-05 – 2017-09)
- Customer support on specific banking queries
- Timely response to emails from clients
- Opening, maintaining, and updating clients' bank accounts
- Setting up customers on the mobile banking platform, and initiating password resets (if they forget their login pins)
- Meeting the expected monthly, quarterly, and yearly targets
Sales Representative at KCB Bank (2013-09 – 2014-11)
- Identifying new business opportunities
- Developing and maintaining positive relationships with clients
- Meeting the expected monthly, quarterly, and yearly sales targets
- Working on loan applications from clients in the Credit Quest System
Education
Bachelor of Commerce in Business Administration and Marketing
Skills
Customer Service Officer
