Millicent Maina

Dedicated and experienced customer service professional with a demonstrated history of delivering exceptional service and fostering strong client relationships. Proven ability to collaborate with clients to identify their needs, propose effective solutions, and implement strategies to achieve business objectives. Skilled in handling inquiries, complaints, and complex transactions while maintaining a high standard of professionalism and efficiency.

Adept at analyzing data and using insights to drive business growth and enhance customer satisfaction.

Customer executive manager, Shenzhen limited – Nairobi, Kenya June 2023 – Present standard Strengthen customer service capabilities by developing & enforcing Customer Service

Maintain a comprehensive knowledge of our products, services, and promotions to effectively assist customers and provide accurate information.

Identify and escalate complex or unresolved customer issues to the appropriate department for further assistance and resolution.

Keep detailed and accurate records of customer interactions, transactions, and inquiries in our customer relationship management (CRM) system.

Collaborate with cross-functional teams to ensure a seamless customer experience, working closely with sales, technical support, and other departments as needed.

Bsc. Paramedic science

Certificate in digital customer service.