Millicent Mwangi

Results-driven Clinical Nutritionist and Digital Operations Specialist with a strong background in healthcare, workflow automation, project coordination, and operational systems management. Brings extensive experience supporting healthcare organizations, wellness brands, and remote international teams through structured workflows, automation systems, and client-focused operational strategies. Specialized in building scalable ClickUp, Monday.com, Asana, and Mindbody systems that improve productivity, streamline communication, optimize reporting, and enhance customer experience.

Experienced in workflow architecture, dashboard creation, CRM systems, onboarding processes, SOP development, marketing workflows, and remote operations support. Combines healthcare expertise with modern digital project management to deliver organized, efficient, and high-performing systems that support business growth, service delivery, and operational excellence.

Freelance Nutrition & Digital Operations Consultant at Upwork (2023-01 – Present)

• Designed and implemented workflow systems, dashboards, automations, and SOPs for international clients across healthcare, wellness, and service-based industries.
• Built ClickUp, Monday.com, Asana, and Trello workspaces to improve task management, reporting, and operational visibility.
• Developed CRM systems, onboarding workflows, intake forms, recurring task templates, and reporting structures for remote teams.
• Supported digital marketing workflow setup including campaign tracking systems, content pipelines, QA processes, and launch management.
• Coordinated project timelines, workflow optimization initiatives, and documentation processes to improve operational efficiency.
• Created training materials and workflow documentation to support team onboarding and long-term scalability.

Workflow Automation & Operations Consultant at Fitness & Wellness Studios (2024-01 – Present)

• Implemented Mindbody marketing automation systems for boutique fitness and wellness studios.
• Developed trigger-based automations focused on client retention, promotions, reviews, and feedback collection.
• Supported setup and optimization of Mindbody systems for FS8 Pilates Tone Yoga in Switzerland.
• Assisted with branded website integrations, pricing systems, scheduling workflows, and client management processes.
• Structured operational workflows to improve studio organization, communication, and customer experience.

Lecturer – Culinary Arts at Aromah Homecare (2025-04 – 2025-07)

• Developed competency-based culinary and nutrition training programs.
• Delivered both practical and theoretical lessons to support learner development.
• Enhanced student engagement through structured facilitation, mentorship, and presentation techniques.
• Contributed to curriculum delivery and professional training standards.

Chief Nutritionist/Dietician at SOS Children's Villages Buruburu (2017-01 – 2020-12)

• Led maternal and child nutrition initiatives including breastfeeding support and MIYCN programming.
• Trained healthcare workers on nutrition assessment, IMAM protocols, and community nutrition practices.
• Delivered clinical nutrition support within ANC, CWC, TB, and CCC clinics.
• Coordinated malnutrition screening, nutrition counseling, case management, and community sensitization activities.
• Supported evidence-based nutrition interventions aimed at improving maternal and child health outcomes.

Nutritionist at Optimal Nutricare (2012-01 – 2015-12)

• Conducted individualized nutrition counseling for lifestyle and clinical nutrition cases.
• Performed BMI assessments, dietary evaluations, and nutrition monitoring.
• Developed customized dietary plans and monitored patient progress through follow-up evaluations.
• Supported clients in achieving improved nutrition and wellness outcomes.

Nutrition Attaché at Embu PGH (2014-01 – 2014-12)

• Supported ICU and ward-based nutrition therapy services.
• Assisted in preparation of therapeutic feeds and implementation of clinical nutrition protocols.

Nutrition Attaché at MP Shah Hospital (2011-01 – 2011-12)

• Assisted in development and review of diet therapy plans across departments.
• Supported clinical nutrition service delivery and patient nutrition assessments.

Nutrition Attaché at Kenya Red Cross – Thika (2014-01 – 2014-12)

• Supported disaster response initiatives, first aid services, and community nutrition programs.
• Assisted in community health outreach and nutrition education activities.

Bachelor of Science in Foods, Nutrition & Dietetics – Kenyatta University (2012-01 – 2015-12)

Diploma in Nutrition & Health – Kenyatta University (2009-01 – 2011-12)

K.C.S.E – Kerugoya Girls High School (2005-01 – 2008-12)