Pamela Kimathi

I’m a Remote Operations Support Specialist/Virtual Assistant with 3 years of experience managing client communication and bookings through my travel business, Pafrica Safaris. I specialize in inbox management, scheduling, lead tracking, Google Drive organization and administrative support. I help remote teams stay organized, respond faster and keep daily operations running smoothly. I’m seeking a remote Virtual Assistant, Operations Support or Administrative Coordinator role.

Freelance Tour Consultant at Pam’s Africa Safaris (Self-Employed) (2023-08 – Present)

• Designed and executed bespoke safari packages, customizing itineraries to meet client preferences, resulting in a 25% increase in repeat business.
• Managed full-cycle bookings, from initial consultation to post-trip feedback, ensuring seamless operations and maintaining a 95% client satisfaction rate.
• Developed strategic partnerships with local tour operators, transport companies and accommodations to deliver consistent, high-quality travel experiences.
• Utilized social media platforms (Facebook, Instagram, WhatsApp) to engage a broader audience, increasing lead generation and online bookings by 30%.
• Handled client communications and administrative tasks, including invoicing and follow-up, ensuring efficient business operations and timely customer support.

Online Sales Manager at CMBOSIO IT Solutions (2022-06 – 2023-06)

• Drove online sales growth by leading sales and marketing campaigns on social media platforms, increasing customer engagement and sales conversion rates by 40%.
• Analyzed customer data via CRM tools to identify key trends, optimizing sales strategies that boosted customer retention by 20%.
• Streamlined the online sales process, improving communication between sales, marketing and customer service teams, enhancing overall service delivery.
• Established and nurtured client relationships, ensuring exceptional customer satisfaction and building long-term business partnerships.

Tours & Travel Consultant and Office Administration at Global Destinations Tours & Travel (2018-02 – 2019-02)

• Delivered expert travel consultancy, crafting tailored itineraries for domestic and international travel, contributing to a 15% increase in client referrals.
• Coordinated all logistical elements of tours, including transport, accommodation, and activities, ensuring smooth and memorable experiences for clients.
• Managed office operations, including scheduling, client enquiries, and data entry, increasing office efficiency and reducing response times by 20%.
• Maintained and updated client databases, ensuring prompt communication and follow-up, which improved client retention rates by 25%.
• Acted as the primary contact for client inquiries, ensuring all their travel needs were addressed and exceeded expectations.

Industrial Attachment at Kitale Nature Conservancy (2016-05 – 2016-07)

• Delivered high-quality guest service by assisting with food and beverage operations, enhancing customer satisfaction and overall hospitality experience.
• Facilitated guided tours by providing informative and engaging narration to visitors, improving guest engagement and promoting local tourism.
• Supported front desk operations by managing entry fee collections and maintaining accurate visitor logs, ensuring efficient and accountable admissions processes.
• Assisted in day-to-day administrative duties, contributing to smooth coordination of hospitality services and strengthening operational efficiency.

Data Collector at Uwezo Kenya National Assessment (2014-09 – 2014-10)

• Conducted surveys and interviews with participants from diverse backgrounds, collecting data on the quality of education in Kenya.
• Ensured precision and consistency in data collection, following strict protocols to guarantee reliable and valid results for national assessments.
• Compiled and processed collected data, contributing to national reports that informed educational policy recommendations.

Professional Model/Beauty Queen (2021 – Present)

• Executed commercial modelling campaigns for real estate, fashion, and lifestyle brands across Kenya and Istanbul, enhancing brand visibility and driving audience engagement across diverse markets.
• Showcased high fashion and runway modelling in local and international events, elevating brand image and expanding professional reach within the fashion industry.
• Promoted advertising campaigns through photo shoots and digital content creation, supporting marketing objectives and strengthening brand-consumer connection.
• Achieved finalist positions in Miss World Kenya 2022/2023 and Miss RSW Humanity 2024, increasing public engagement and advocating for social impact through pageantry platforms.

Diploma in Tour and Travel Operations & Tour Guiding – TIBS College, Nairobi, Kenya (2015 – 2017)

Kenya Certificate of Secondary Education (K.C.S.E.) – Miruriiri Girls Secondary School, Kenya (2010 – 2013)