Morine Muthoni

Dedicated and results-driven professional with a Bachelor's Degree in Accounting and Finance and 4+ years of experience in high-volume operational and financial management. Proven expertise in supervising front-facing teams, managing complex reservation, and ensuring 100% compliance with financial processing policies, with a strong commitment to delivering exceptional guest services and operational excellence. Fully compliant with Chapter Six of the Constitution of Kenya.

Financial Operations & Business Development Officer at KWFT (KENYA WOMEN MICROFINANCE BANK) (2022-01 – 2025-01)

• Front Office Supervision: Oversaw daily operational workflows for a high-volume client portfolio, ensuring seamless management of service inquiries and account "reservations."
• Staff Leadership: Led and mentored junior staff to maintain high performance standards and consistency in service delivery.
• Payment Processing: Monitored all credit and debit transactions, ensuring accurate terminal operations and strict compliance with financial policies.
• Operational Reporting: Produced detailed weekly and monthly performance reports and revenue metrics for senior management.
• Client Relations: Acted as the primary point of contact for resolving complex customer concerns, maintaining a high satisfaction rate.

Operations & Finance Assistant at MUTECH MOTORS AND CONSTRUCTION (2020-01 – 2021-01)

• Administrative Oversight: Managed the front office operations, including the primary ledger for daily administrative expenditures.
• Billing & Cashiering: Handled payment processing and petty cash systems with zero reconciliation errors.
• Staff Scheduling: Assisted in managing staff rotas to ensure adequate coverage during peak operational hours.
• System Management: Utilized internal management systems to track inventory, billings, and client communications.

Bachelor of Accounting and Finance in Accounting and Finance – Zetech University

Diploma in Accounting and Finance in Accounting and Finance – Zetech University