Mukuria Peter

I am a dedicated Administrative and Operations professional with over 10 years of experience providing project, logistics, and business support across private and NGO sectors. I have skills in coordinating operations, managing records, overseeing procurement, and supporting budgeting and reporting processes, I ensure smooth, efficient, and compliant office management. I have been recognized for my integrity, adaptability, and results-driven approach, having successfully implemented cost-effective systems, strengthened internal coordination, and enhanced service delivery standards wherever i have been part of.

In addition to having a strong computer proficiency and a proven ability to maintain procedural and organizational excellence, I consistently align operations with institutional goals and UN administrative standards.

Operations & Administration Lead - Fortune Colour Printers & Design Ltd - Nairobi

(2019-03)

• I co-ordinate administrative and operational functions, including procurement, logistics, HR support, and documentation management.
• Developing and monitoring budgets, preparing reports, and ensuring compliance with internal policies and client expectations is also part of my job description.
• I oversee vendor relations, contracts, and inventory management to optimize operational efficiency.
• I also support project coordination, event planning, and customer communication while ensuring proper record keeping, orderliness and timeliness.
• I train and supervise team members on workflow organization, time management, and client service standards, efficiecy, consistency and how to be a market leader.
• I have developed structured documentation systems and improved turnaround time for client projects by 20% thus saving time in service delivery.
• I implemented cost control measures that reduced production expenses and enabled consistent financial stability for the past three years.
• Through effective complaint management and relationship building initiatives, I have enhanced customer retention and maintained a happy customer base within our company.
• I managed to source alternative suppliers and new markets for raw materials, resulting in more competitive pricing and operational sustainability.

Customer Relations Officer - Kensoft Technologies - Kenya

(2016-04 - 2019-02)

• Managed client communications, handled web hosting and billing operations, and maintained accurate records of client accounts.
• Supported financial processes, including cash transactions, reconciliations, and direct payments.
• Assisted in marketing and client relationship management, improving client retention through personalized service.
• I increased customer satisfaction and referral rates by resolving issues promptly and effectively.
• By always seeking opportunities for business development within a defined area or sector ,my responsibility brought the expansion of the company into new markets as well as continued retention of existing clients.

Sales Executive - UAP Insurance - Kenya

(2009-11 - 2015-03)

• Conducted client outreach, advised on insurance products, and maintained accurate sales documentation.
• Coordinated marketing and outreach campaigns, contributing to consistent monthly sales targets.
• I undertook reliable and independent management of sales and new markets thus sharpening my skills at handling people.
• Improved on my job responsibility due to the aspect of minimal supervision and also enhanced my customer satisfaction initiative through follow up of claims and policy.

Bachelor's Degree - Marketing and Management - Bugema University (2004 - 2007)

A-Level Certificate - Tororo Progressive Academy (2001 - 2002)

K.C.S.E Certificate - Nyahururu High School (1997 - 2000)

K.C.P.E Certificate - Nyahururu Elite Junior (1989 - 1996)

Computer Packages and User Support Certification - Institute of Advanced Technology (2003 - 2003)