Peter Nguthiru

Dynamic Business Leader with a demonstrated success in business operations management, service delivery, relationship building and negotiating and developing new business within targeted and assigned accounts. Effective liaison to key clients, accounts and external business stakeholders. Collaborative and strategic team leader with a robust background in customer relationship management.

Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing processes, operations, productivity and compliance across multiple business lines.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Willingness to take on added responsibilities to meet team goals.

Operations Lead, 03/2021 - Present

Raveteq Limited – Nairobi

• Managing inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Negotiating contracts with vendors and suppliers to obtain the best pricing and terms.
• Developing and implementing strategies to maximize customer satisfaction.
• Developing systems and procedures to improve operational quality and team efficiency.
• Building and maintaining relationships with clients, external vendors and suppliers.

Operations & Client Services Officer, 09/2019 - 02/2021

NCBA Bank Kenya Plc – Nairobi

• Successfully developed and led an operations team in the processing and approval of loan applications as per the bank's policy, in line with the CBK statutory guidelines and within the set turnaround time.
• Continually improved internal processes to boost efficiency, reduce costs, and ensure seamless operations.
• Oversaw all facets of special projects from inception through execution, identifying and securing necessary resources and staff to meet project deadline and budgetary requirements.
• Provided advocacy and responsiveness to escalated client queries and offered effective and timely solutions.
• Introduced new methods and practices that reduced loan processing turnaround time from 48 to 24 hours.
• Built and reviewed master service agreements to simplify and streamline contract negotiation process.
• Established performance and service goals and held associates accountable for individual performance.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

Operations Officer, 01/2017 - 09/2019

NIC Bank Limited – Nairobi

• Provided excellent customer service to maintain customer relations, strengthen loyalty and increase sales.
• Optimized business processes to foster operational efficiency.
• Supervised a team to ensure that loan applications were processed and approved within the set turnaround time.
• Developed and deepened relationships with customers, agents and internal stakeholders.
• Optimized business processes to foster operational efficiency.
• Evaluated team members’ performance and productivity, provided feedback and implemented corrective actions.

Operations Assistant, 04/2016 - 12/2016

NIC Bank Limited – Nairobi

• Scrutinized and verified all credit documentation received for authenticity, completeness and compliance.
• Followed detailed directions from the management to complete daily paperwork and ensure accurate data entry.
• Performed credit analysis and appraisal of loan applications as per the bank's credit policy.
• Increased customer service success rates by quickly resolving issues.
• Prepared and proofread reports detailing operations activities.
• Built and maintained relationships with clients and agents.

Retail Banking Intern, 10/2015 - 04/2016

NIC Bank Limited – Nairobi

• Supported daily operations and processes to meet sales and service goals.
• Prepared banking reports and reconciliation by preparing checks and setting up new credit card accounts.
• Helped customers with service needs, product explanations and banking.
• Received loan and utility payments, sending funds to correct destinations.
• Developed team communications and information for meetings

Parts Sales Representative, 09/2014 - 01/2015

DT Dobie & Company Kenya Limited

• Quoted and negotiated prices and credit terms with spare parts clients
• Visited clients to demonstrate use of products, showed samples and collected orders
• Prepared contracts, serviced existing accounts and invoiced orders sold on credit.

Bachelor of Economics: 12/2015

Kenyatta University - Nairobi

Certified Public Accountant (CPA Part 1 Section II): 11/2012

Vision Institute of Professionals - Mombasa

Kenya Certificate of Secondary Education: 11/2010

Mang'u High School - Thika

Kenya Certificate of Primary Education: 11/2006

Word of Life Christian Academy - Diani