Mumbi

Dedicated and result-driven technical trainer with proven ability to deliver engaging training sessions and simply complex concepts for diverse learners. Passionate about skills development and committed to fostering a productive learning environment while pursuing further academic qualifications

Techinical trainer (hospitality) - PC KINYANJUI TECHNICAL TRAINING INSTITUTE

(2026-01)

• Delivered training in front office operations and food production
• Prepared learning plans and training materials
• Conducted practical demonstrations
• Assessed trainee performance and provided feedback

RECEPTIONIST - DILLONS HIGHWAY MOTEL

(2024-01 - 2024-10)

• Welcomed and assisted guests in a professional and friendly manner
• Managed guest check-ins and check-outs efficiently
• Handled phone calls, bookings, and customer inquiries
• Processed payments and maintained accurate guest records
• Coordinated room reservations and updated occupancy status
• Responded promptly to customer complaints and ensured guest satisfaction
• Maintained cleanliness and organization of the reception area

HOUSEKEEPING - DILLONS HIGHWAY MOTEL

(2024-01 - 2024-10)

• Cleaned and prepared guest rooms according to hospitality standards
• Changed bed linens, replaced towels, and restocked guest supplies
• Ensured cleanliness of public areas, corridors, and washrooms
• Reported maintenance issues and damaged items to management
• Followed hygiene and safety procedures at all times
• Assisted in laundry duties and proper handling of cleaning equipment
• Worked as part of the team to maintain a comfortable environment for guests

Industrial Attachment - JAQANAZ RESORT

(2023-01 - 2023-04)

Receptionist - MAYA GARDENS SAGANA

(2022-01 - 2022-04)

• Welcomed and assisted guests professionally, ensuring excellent customer service at all times
• Managed reservations, answered phone calls, and handled guest inquiries efficiently
• Maintained accurate records, processed payments, and coordinated front office operations

Waitress - MAYA GARDENS SAGANA

(2022-01 - 2022-04)

• Took customer orders accurately and served food and beverages in a timely manner
• Ensured cleanliness and proper arrangement of dining areas before and after service
• Handled customer requests professionally and promoted a positive dining experience

Food Production - MAYA GARDENS SAGANA

(2022-01 - 2022-04)

• Assisted in food preparation and presentation while following hygiene and safety standards
• Maintained cleanliness of kitchen equipment, utensils, and workstations
• Supported chefs in stock arrangement, portioning, and proper food storage procedures

Housekeeping - MAYA GARDENS SAGANA

(2022-01 - 2022-04)

• Cleaned and maintained guest rooms, corridors, and public areas to high standards
• Changed bed linens, replenished supplies, and ensured rooms were well organized
• Reported maintenance issues and ensured a clean, safe, and comfortable environment for guests

Diploma - Technical Trainer Education In Catering and Accomodation Management - KENYA SCHOOL OF TVET (KSTVET) (2025-01 - 2025-12)

Diploma - CATERING AND ACCOMODATION MANAGEMENT - MATHENGE TECHNICAL TRAINING INSTTUTE (2022-05 - 2023-12)

Certificate - CATERING AND ACCOMMODATION OPERATIONS - MATHENGE TECHNICAL TRAINING INSTTUTE (2019-09 - 2022-03)

LEVELS - KIANDANGAE SECONDARY SCHOOL (2013 - 2018)