Nancy Mugweru

Proactive and results-oriented Business Administration and Management professional with a strong background in sales and customer service. With a proven track record of driving revenue growth, building lasting client relationships, and delivering exceptional service, I excel at identifying customer needs and offering tailored solutions. Skilled in optimizing processes, managing operations, and exceeding performance targets.

Demonstrated ability to lead by example in high-pressure environments while ensuring operational efficiency. Passionate about contributing to organizational success through strategic planning, process improvements, and exceptional customer engagement.

Assistant Office Administrator at Quickfix Plumbers (2026-01 – Present)

Managing daily office operations and administrative functions

• Managing daily office operations and ensuring smooth administrative workflow
• Handling customer inquiries, bookings, and follow-ups professionally
• Maintaining records, filing systems, and updating company databases
• Supporting sales activities by preparing quotations and invoices
• Coordinating schedules for technicians and managing appointments
• Processing payments, receipts, and basic financial records
• Assisting in report preparation and general office support duties

Sales Executive Consultant at Kenya Coach Industries (2019-08 – 2025-12)

Providing product knowledge and building client relationships

• Providing in-depth product knowledge to potential clients
• Building and nurturing strong client relationships
• Delivering exceptional customer service and resolving issues
• Closing sales using persuasive communication
• Generating business through networking and lead development

Sales Executive at Design Tile Centre (2019-02 – 2019-09)

Sales and customer service operations

• Handled incoming calls and client follow-ups
• Cross-sold products to existing clients
• Recorded sales and updated systems
• Resolved client complaints effectively

Sales Executive / Front Office / Administrator at Ideal Ceramics Ltd (2012 – 2017)

Sales, front office reception, and administrative operations

• Sourced clients and generated new business
• Handled front office reception and customer service
• Scheduled appointments and coordinated operations
• Managed calls and office communication
• Tracked schedules and office activities

Office Administrator at Tichina Enterprises (2017-09 – 2018-10)

Office administration

Sales Executive at Virtual Mobile Limited (2008-10 – 2012)

Sales operations

Office Assistant at Charter House Bank Limited (2008-06 – 2008-09)

Office assistance

Bachelor's in Business Administration and Management – St Paul's University (2024)

Diploma in Business Management – St Paul's University (2023)

Certificate in MS Office Suite Proficiency – Vision Ware Computer Consultants (2010)

Certificate in Front Office/Telephone Receptionist – Temple College Ltd (2006)

Kenya Certificate of Secondary Education – Parklands Arya Girls High School (2005)