Sales and Marketing, Customer Care and Support.
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Nancy is experienced and passionate about achieving positive outcome, Having worked as a sales and distribution officer through supporting sales and Distribution Manager, inputs sales and agronomy Assistant to support head of Inputs sales, client service executive and as call centre Supervisor, Market Linkage Manager Connecting rural farmers around the Digi shops Communities to sell their produce to Medium and Large off takers ,Working Closely with team to generate the delivery codes through CRM to the farmers, Credit and operations team to ensure the KYC data is correct, Loan verification – Spoof calling, Reference check, and ID check. Editing and closing of farmers orders in the system, Field work for more than 8 years working with Smallholder farmers, assisting farmers to grow more by providing them with relevant agricultural information through farm visit, field days and Training's, Support with agro-vets recruitment and articulate their issues and concerns, Coordinate authorised field events with field staff in charge of those areas.
Experienced and passionate about achieving positive outcome, more than five years working as a customer care in a busy startups, excellent Communicator with interpersonal and customer care skills providing Excellent customer service over the phone using the best practices, a customer-friendly approach through communication and relationships, passion for work, team player, and interpersonal skills , Able to work under pressure, willingness to take additional areas of responsibility relevant to the roles.
Machakos Institute of Technology
