Oliver Munyua

Highly accomplished banking, compliance, and operations professional with over 20 years of progressive experience in banking operations, regulatory compliance, risk management, AML/CFT controls, governance, collections management, and branch leadership within the financial services sector. Proven ability to strengthen internal controls, drive operational excellence, mitigate regulatory risks, and lead high-performing teams across banking and microfinance institutions. Demonstrated expertise in compliance monitoring, audit coordination, financial crime prevention, operational risk assessment, customer due diligence, portfolio management, and business process improvement.

Strong leadership, stakeholder engagement, analytical, and decision-making capabilities gained through senior operational and compliance roles at Barclays Bank of Kenya, Juhudi Kilimo, and Faulu Kenya. Recognized for building compliance cultures, improving operational efficiency, enhancing customer experience, and delivering sustainable business growth while ensuring adherence to regulatory and organizational standards.

Chief Executive Officer - Asotech Enterprises

(2023-09)

• Provide strategic leadership and operational oversight for a stationery and general goods supply business, driving sustainable growth and profitability.
• Develop and implement annual business plans, sales strategies, and market expansion initiatives.
• Oversee procurement, supplier management, inventory control, logistics, and customer fulfillment processes.
• Build and maintain strategic relationships with corporate, SME, and government clients to secure long-term business opportunities.
• Lead budgeting, financial planning, cash flow management, and pricing strategies to ensure financial sustainability.
• Strengthen internal controls, governance structures, compliance processes, and operational risk management frameworks.
• Manage contract negotiations, tendering processes, and vendor partnerships to optimize cost efficiency and service delivery.
• Lead staff recruitment, performance management, coaching, and team development initiatives.
• Champion process automation and continuous improvement initiatives to enhance operational efficiency.

Collections Manager - Juhudi Kilimo Ltd

(2021-01 - 2022-07)

• Led collections and recoveries operations while ensuring compliance with internal risk policies and regulatory standards.
• Developed and implemented debt recovery procedures that improved collections performance and minimized portfolio arrears.
• Managed delinquent accounts, negotiated repayment plans, and reduced write-offs through proactive portfolio monitoring.
• Produced management reports on collections performance, portfolio quality, and debtor trends.
• Monitored client payment behavior and recommended credit limit adjustments based on risk exposure.
• Conducted account audits to identify fraud, discrepancies, and operational weaknesses.
• Directed repossession and remarketing strategies for recovered assets to maximize recovery value.
• Collaborated with credit, sales, and finance teams to improve portfolio quality and customer retention.
• Supervised and motivated collections staff to achieve departmental performance targets.

Compliance Manager - Juhudi Kilimo Ltd

(2019-01 - 2021-01)

• Managed the organization's compliance framework, ensuring adherence to regulatory requirements, internal policies, and industry standards.
• Conducted compliance audits and risk assessments, providing actionable recommendations to senior management.
• Developed and implemented compliance monitoring programs and internal control enhancement initiatives.
• Led AML/CFT compliance activities including monitoring suspicious transactions, compliance reporting, and staff awareness.
• Monitored regulatory developments and implemented policy updates to ensure continuous compliance.
• Investigated compliance breaches and escalated findings appropriately for corrective action.
• Coordinated post-audit remediation activities and monitored closure of audit findings.
• Prepared monthly compliance and financial crime reports for management decision-making.
• Provided compliance advisory support and training across departments to strengthen risk awareness and governance culture.
• Collaborated with departmental heads to strengthen operational controls and improve regulatory adherence.

Branch Operations Officer - Barclays Bank of Kenya

(2008-01 - 2018-03)

• Managed branch operations and operational controls for a branch handling a loan portfolio of approximately KES 850 million.
• Conducted Risk and Control Assessments (RCSA) and compliance reviews across branches within the Rift Valley cluster.
• Ensured compliance with banking regulations, AML requirements, sanctions policies, and internal operational standards.
• Oversaw reconciliation of internal and P&L accounts and monitored branch cash management controls.
• Authorized high-value cashier transactions and acted as alternate vault custodian and third checker for cash movements.
• Coordinated branch audits, control checks, and remediation follow-up activities.
• Delivered compliance and operational risk training to branch staff.
• Managed escalated customer issues and ensured timely resolution of operational concerns.
• Liaised with third-party service providers and managed branch support services within agreed SLAs.
• Led staff coaching, succession planning, performance management, and training needs analysis.
• Supported recruitment, disciplinary processes, workforce planning, and employee development initiatives.

Branch Manager - Faulu Kenya Ltd

(2005-02 - 2008-01)

• Led branch operations and business growth initiatives to achieve profitability and operational efficiency targets.
• Developed annual business plans, sales strategies, and branch performance improvement initiatives.
• Managed branch lending operations including credit appraisal, loan approvals, and portfolio monitoring.
• Ensured compliance with regulatory requirements, internal policies, and operational standards.
• Led staff supervision, performance management, coaching, and training initiatives.
• Strengthened customer relationships and improved service delivery standards to enhance retention and growth.
• Managed branch budgets, operational expenses, and resource allocation.
• Conducted audits and operational reviews to strengthen controls and mitigate operational risks.
• Represented the organization in stakeholder engagements and community relationship management activities.

Business Development Officer - Faulu Kenya Ltd

(2002-09 - 2005-02)

• Developed and executed business development and customer acquisition strategies.
• Conducted market research and competitor analysis to identify growth opportunities.
• Consistently exceeded sales and customer service targets through relationship management and cross-selling initiatives.
• Prepared sales reports, forecasts, and business performance analyses for management review.
• Supported development of marketing and promotional campaigns to enhance brand visibility.
• Built and maintained strong client relationships to drive customer loyalty and business growth.
• Participated in staff coaching and performance improvement initiatives.

Bachelor of Arts - Community Development - Daystar University (1997 - 2002)

Kenya Certificate of Secondary Education (KCSE) - Loreto High School Nakuru (1993 - 1996)