Paul Mirango
I am a highly experienced Executive Assistant, recognized for delivering strategic administrative support, optimizing executive workflows, and ensuring seamless coordination of high-level operations with professionalism, discretion, and precision.
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About
Dynamic executive assistant (EA) professional with extensive experience in Executive Assistant, customer service, and sales support roles. I have proven skills in administrative management, executive planning, coordinating processes, and executive communications, serving as an anchor for organizational efficiency. As a professional, I am seeking to leverage my current expertise and exposure to serve within executive assistant and customer support roles.
Experience
Executive Assistant at Upwork (2024-05 – 2025-12)
Managed executive calendars, coordinated administrative projects, and optimized workflow management for two executives.
- Managed calendars and schedules for two executives.
- Planned and coordinated the delivery of administrative projects and cross-functional tasks on behalf of the CEO.
- Formulated professional emails, business documents, and other internal communications.
- Reduced data entry errors by about 25%.
- Organized information and executive reports to ensure visibility on administrative priorities, constraints, underlying issues, and decisions.
- Applied digital productivity tools such as ChatGPT, Calendly, Teams, and Notion, optimizing reporting processes, documentation, time scheduling, and workflow management.
- Coordinated administrative and operational projects, cutting delays by 20%.
- Deployed digital communication tools such as email messaging and social media, improving client response time by 20%.
Administrative Coordinator at Mercury Insurance (2023-03 – 2024-01)
Provided client support services and coordinated administrative processes to streamline company operations.
- Offered client support services.
- Implemented and operated company's inbox management system.
- Coordinated administrative processes and client's time and calendar.
- Streamlined filing system, reducing filing time by around 15 hours/month.
- Coordinated twenty plus monthly executive meetings during my work tenure in the organization.
- Enhanced purchasing process cost for the company by 25%.
Education
BSc in Analytical Chemistry with Information Technology – Jomo Kenyatta University of Agriculture and Technology (JKUAT) (2017-11)
