Paul Ngii

I am a dynamic and results-driven sales and marketing professional with an MBA in strategic management. With a passion for transforming businesses, I have a proven track record of delivering innovative strategies that drive revenue growth and market expansion.

Armed with her strategic management expertise, I possesses a unique ability to analyze market trends, identify growth opportunities, and craft effective business plans. Her strategic acumen allows her to align sales and marketing efforts with overarching organizational objectives, ensuring that every initiative contributes to the company's long-term success.

Work Experience

13th June 2022-6th February 2023: Standard Chartered Bank`

 Position: Business Development Officer

• Selling Retail Banking products and services for example: Personal loans, wealth products and accounts in order to ensure sustainable business growth
• Actively take part in sales activities organized by the Bank in order to acquire business
• Offer excellent customer experience while interacting with customers on different channels
• Gather feedback from customers on Bank products and their experience to seek improvement
• Daily sharing of business acquisition reports
• Continuously seek to deepen knowledge on the Bank’s offering and the Industry trends

February 2021-April 2022: Videojet Technologies

Position: Marketing Specialist

Execute daily outbound calls and follow up on the marketing campaigns within the established deadlines

▪ Generate sales opportunities and support the sales team with these new leads

▪ Qualify incoming requests that come via inbound calls and other forms of digital communication

▪ Achieve targets of the role with respect to the number of calls, connections, quality, and leads generated

▪ Build and maintain positive relationships with customers and internally with the sales team and other departments

▪ Enter and / or update records from customer calls in the Customer Relationship Management (CRM) system

▪ Participate in weekly review meetings with the team and Marketing Manager

▪ Search and verify new contact lists before entering them in the CRM database

July2018 - Aug 2019 : M-kopa Solar Limited

Position: Telesales Representative

Responsibilities:

• Generate sales leads and interest for M-KOPA add on products using scripts, product knowledge and communications skills.
• Make and receive calls from potential customers using operating telephone equipment, automatic dialer systems, and other telecommunications technologies.
• Maintain customer experience levels within the quality standards stipulated and recommend needed changes according to MKOPA customer care policies.
• Document customer information, queries on Customer Relationship Management (CRM) and transactions by completing forms and record logs in line with MKOPA data collection policy.
• Receive and resolve client complaints in line with MKOPA customer care guidelines.
• Escalate the sales process as per work load.

 Nov 2015 - March 2017 Standard Group Limited Position: Business Development Executive

Responsibilities:

• Generating leads.
• Meeting or exceeding sales goals.
• Negotiating all contracts with prospective clients.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients.
• Coordinating sales efforts with marketing programs.
• Understanding and promoting company programs.
• Obtaining deposits and balance of payment from clients.
• Preparing and submitting sales contracts for orders.
• Visiting clients and potential clients to evaluate needs or promote products and services.
• Maintaining client records.
• Answering client questions about credit terms, products, prices, and availability..

Other Positions held:

Nov 2014-Sept 2015-Data Clerk at Coseke Kenya Ltd

January 2013-March 2013-Intern at Kenya Maritime Authority

2015 - 2017 Master of Business Administration, Strategic Management Option United States International University-Africa2010 - 2014 Bachelors of Business Management

Attained: Second Class Honors

Moi University2005 - 2008 Kenya Certificate of Secondary Education 

Attained: Grade B+ (Plus)

Maseno School