Peninah Kuria

Peninah Kuria is a customer-focused professional with a strong passion for delivering excellent service and creating positive customer experiences. She possesses effective communication, problem-solving, and interpersonal skills, enabling her to handle customer inquiries with professionalism and empathy.

With a background in Airline Passenger Services and an interest in the aviation and customer service industries, Peninah is committed to providing efficient support, maintaining high service standards, and building strong relationships with customers. She is adaptable, detail-oriented, eager to learn, and thrives in fast-paced environments where teamwork and customer satisfaction are priorities.

Her career goal is to continue growing in customer service while expanding her expertise in the aviation and hospitality industries, contributing to organizations that value professionalism, excellence, and customer care.

Customer-focused professional with training in Airline Passenger Services and a strong understanding of customer care, communication, and service delivery. Skilled in assisting customers, handling inquiries, resolving concerns professionally, and maintaining a positive customer experience. Able to work effectively in fast-paced environments, manage multiple tasks, and collaborate with teams while demonstrating professionalism, patience, and attention to detail.

Certificate in Airline Passenger Services

Successfully completed training in airline passenger services, gaining knowledge in customer service, airport operations, passenger handling, communication, safety procedures, and professional workplace etiquette.