Purity Daluma

I am a detail-oriented and self-driven finance and accounting professional with expertise in bookkeeping, financial reconciliation, inventory management, and financial record keeping. I possess strong analytical, organizational, and communication skills with proven experience in processing financial transactions, maintaining accurate accounting records, supporting financial reporting, and ensuring compliance with established financial procedures. My background also includes customer service and administrative support, where I developed strong client relationship management, problem-solving, and documentation skills that complement my finance expertise.

I hold a Bachelor's degree in Commerce (Finance Option) and am actively pursuing CPA qualifications. Additionally, I am proficient in QuickBooks, Microsoft Excel, and other accounting systems, with practical experience in stock audits, inventory control, and financial data management.

Customer Care Representative at Huawei Technologies Kenya (2022 – 2026-08)

• Managed high-volume customer inquiries through phone, email, WeChat, and walk-in channels, ensuring timely and professional resolution of customer concerns.
• Maintained accurate customer records in the CRM system and supported front desk, meeting coordination, and visitor management operations.
• Oversaw stationery inventory, coordinated courier services, and facilitated production of employee business cards to support administrative efficiency.
• Leveraged product knowledge to promote Huawei products, contributing to increased sales of accessories and smart devices.
• Introduced an enhanced visitor registration system that strengthened office security and visitor tracking.
• Trained and mentored three newly recruited Customer Care Representatives, providing day-to-day coaching and team support.

Storekeeper & Accounts Assistant at Gardaworld (2020-01 – 2022-10)

• Managed inventory of solar panels, water tanks, phones, and laptops, ensuring optimal stock levels.
• Conducted stock audits and inventory reconciliation to prevent losses.
• Processed stock receipts and invoices, collaborating with the finance manager for record accuracy.
• Ensured all stored items were well-maintained and reported any damages or shortages.
• Liaised with suppliers, including SunKing (solar panels), Safaricom (phones/laptops), and Kenpoly (water tanks), to coordinate timely restocking.

Finance Attachment at KENGEN Mombasa (2018-01 – 2018-04)

• Assisted in financial data entry and reconciliations.
• Gained hands-on experience in accounting principles and financial reporting.
• Supported the finance department in maintaining accurate records and documentation.

Bachelor of Commerce in Finance Option – Jomo Kenyatta University of Agriculture & Technology (JKUAT) (2015 – 2019)

Certified Public Accountant (CPA) – Section 1 & 2 – Vision Institute of Professionals (2013 – 2014)

Kenya Certificate of Secondary Education (KCSE) – Bungoma Baptist Girls High School (2010 – 2013)