Rachael Ayimba

Organized and client-focused professional with over 2 years of experience in office administration, customer service, and front desk operations. Skilled in managing inquiries, coordinating daily tasks, and ensuring efficient communication across teams. Also experienced in basic social media management and digital content support, contributing to brand visibility and client engagement.

Dependable, detail-oriented, and adaptable, with a strong commitment to delivering excellent service and maintaining smooth office operations.

Office Administrator at Milestone Institute (2024-08 – 2025-10)

• Welcoming visitors, responding to inquiries, and handling calls/emails to ensure a professional customer service experience.
• Managing filing, scanning, photocopying, documentation, and digital/manual records for smooth office operations.
• Maintaining student records, attendance logs, application forms, and CRM databases with accuracy and confidentiality.
• Assisting walk-in prospects with program and fee information while supporting admissions follow-up and marketing activities.
• Scheduling meetings, appointments, interviews, and coordinating daily administrative activities efficiently.
• Supporting the planning and execution of orientations, graduations, open days, and other organizational events.
• Managing email responses, digital correspondence, and social media inquiries to enhance communication and client engagement.

Digital Marketing & Content Production at JobHoist Limited (2024-08 – 2025-10)

• Coordinating daily production and administrative activities to ensure smooth workflow.
• Managing client communication, inquiries, and project timelines.
• Preparing reports, schedules, and documentation for management review.
• Handling data entry, filing, and digital record maintenance.
• Supporting task follow-ups for ongoing projects.
• Collaborating with creative and technical teams to ensure project accuracy.
• Assisting with office communication, correspondence, and meeting coordination.
• Maintaining professionalism in all interactions to enhance client satisfaction and team productivity.

Receptionist at Better Homes Properties Limited (2024-01 – 2024-07)

• Welcoming and assisting clients and visitors, ensuring a positive first impression.
• Managing front desk operations including calls, emails, and walk-in inquiries.
• Scheduling property viewings and coordinating with agents for appointments.
• Maintaining accurate records of clients, listings, and daily office activities.
• Preparing and organizing property files, contracts, and marketing materials.
• Supporting administrative tasks such as filing, photocopying, and correspondence.
• Handling client complaints or requests promptly and professionally.
• Liaising with maintenance and operations teams to ensure client satisfaction.
• Contributing to a clean, organized, and welcoming reception area.

B.A in Communication & Journalism – Maasai Mara University (2018 – 2022)

Certificate in Computer Applications – Christ the King Training Institute (2018 – 2018)

Kenya Certificate in Secondary Education – Jomo Kenyatta Girls High School (2014 – 2017)