Raphael Okoit

Motivated and adaptable Customer Service Representative with proven experience in handling German-speaking clients. Strong communication skills, excellent problem-solving abilities, and a consistent record of meeting and exceeding performance targets. Recognized as a top performer for three consecutive months, demonstrating commitment to excellence and customer satisfaction.

German Customer Service Representative at Teleperformance Kenya (2025-01 – Present)

• Handle customer inquiries via phone, email, and chat in German
• Provide efficient and professional solutions to customer issues
• Consistently meet and exceed all Key Performance Indicators (KPIs)
• Recognized as Top Performer for December, January, and February
• Support upselling initiatives and customer retention strategies

IT Support Volunteer (2025-05 – 2025-07)

• Assisted in troubleshooting network and device issues
• Helped customers set up mobile and internet connections
• Guided users in basic software usage

Diploma in Customer Service in Customer Service

German Language Certificate in German Language – Goethe-Institut Nairobi (2024-01 – 2025-12)

Kenya Certificate of Secondary Education – Khasoko Boys High School (2020-01 – 2023-12)

Kenya Certificate of Primary Education – St.

Benedict Education

Centre (2010-01 – 2019-12)