Reginah Onyango

Operations leader with proven experience managing daily operations, cross-functional teams, supply chain processes, and service delivery across Kenya and East Africa. Track record of improving operational efficiency, implementing quality standards, optimizing resources, and leading high-impact projects in both multinational and local environments. Strong skills in stakeholder management, reporting & analytics, strategic planning, and continuous improvement.

Adept at aligning operational activities with business goals to support growth and customer satisfaction.

Product Success Manager (Operations & Strategy Execution) - Ampersand Limited - Rwanda & Kenya

(2024-11)

• Translate strategic goals into operational plans, KPIs, and execution roadmaps, coordinating teams across multiple countries.
• Prepare leadership-facing performance reports, dashboards, and insights to support strategic decision-making.
• Facilitate monthly operational and financial review meetings with senior stakeholders, aligning teams.
• Manage daily production and after-sales operations, technical support, and customer service across country teams.
• Coordinate teams across production, engineering, supply chain, finance, and field operations to meet business objectives.
• Monitor KPIs, operational metrics, and customer satisfaction; prepare monthly performance reports for leadership decision-making.
• Implement quality assurance processes and compliance standards across workshops and partner garages.
• Oversee resource allocation, including workforce planning, garage capacity, spare parts, and tools to support service delivery.
• Lead stakeholder engagement with asset finance partners, suppliers, and regulatory bodies.
• Identify operational issues, lead root cause analysis, and implement process improvements to enhance efficiency on priorities and outcomes.

Vehicle Production Manager (Scaling and Operations) - Ampersand Limited - Rwanda & Kenya

(2023-04 - 2024-10)

• Led strategic scaling initiatives, including new operating models and capacity expansion, scaling production output by more than 600%.
• Developed performance tracking frameworks, SOPs, and reporting tools to support data-driven management across teams.
• Worked closely with senior leadership to evaluate trade-offs, prioritize initiatives, and allocate resources effectively.
• Oversaw day-to-day manufacturing operations, ensuring safety, quality, cost, and delivery targets were met.
• Coordinated operations between engineering, R&D, logistics, and procurement.
• Developed Work instructions and quality control frameworks aligned to local regulations.
• Conducted capacity planning and resource management for people, space, and equipment.
• Reported production metrics to management and supported strategic operational decisions.
• Supported new product introductions (NPI) and country-level operational readiness activities.

Production Engineer (Process & Operations Strategy) - Ampersand Rwanda Limited - Rwanda

(2022-07 - 2023-03)

• Supported organizational scaling by designing efficient, repeatable processes and systems for production and operations.
• Maintained structured documentation and reporting to support operational governance and compliance.
• Supported transition from prototype to mass production through process design and tooling optimization.
• Implemented lean manufacturing and Six Sigma initiatives to increase throughput and reduce waste.
• Installed and commissioned manufacturing equipment supporting operational scaling.

Product Engineer - Mechanical - Gearbox Limited - Kenya

(2020-01 - 2022-06)

• Led technical project execution, production planning, and quality control activities.
• Coordinated teams and resources to deliver projects on time and within budget.
• Engaged suppliers and clients to support project operations and service delivery.
• Coordinated teams and stakeholders to deliver outcomes in fast-paced environments.
• Identify operational issues, lead root cause analysis, and implement process improvements to enhance efficiency on priorities and outcomes.

Bachelor of Science - Mechanical Engineering - Kenyatta University