Ruth Maina

A highly motivated, dedicated, and confident individual with exceptional multi-tasking skills and ability to work in a busy target driven environment. Possessing excellent workmanship skills and having the ability to work with minimum supervision. In my current role am charged with the responsibility of Complaint investigation and resolution.

I pride myself as being decisive and trustworthy person with the ability to maintain strong relationships. Now looking for a position in an organization where I can utilize my experience and be challenged to push myself while adding value to my employer through performance and service excellence.

Customer Service Executive,

Absa Bank Kenya PLC – Nairobi, Kenya

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Provided primary customer support to over 80 internal and external customers.
• Credit card queries on statements, balances, and reconciliations of reward points.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
• Described product and service details to customers to provide information on benefits and advantages.
• Made reasonable procedure exceptions to accommodate unusual customer requests.

Bachelors of Commerce Degree Finance option . Graduated with Second Class honors Upper division .