Salome Andrew

A high-performing Relationship Manager, Merchandiser, and Operations Manager with 8 + years of experience driving revenue growth, increasing client retention, and optimizing business operations. I specialize in developing and executing strategic sales initiatives, with expertise in building and maintaining strong relationships, empowering sales agents, and leveraging data insights to improve service delivery. My efforts have led to a 20% year-on-year increase in efficiency across crossfunctional teams.

With a strong focus on growth and performance, I consistently drive measurable, results-oriented success.

Site Acquisition Lead - Africa Smart Mobility Solutions Kenya Limited - Kenya

(2025-06)

• Research and identify potential sites that meet business requirements.
• Conduct site visits and feasibility studies.
• Coordinate with teams to assess site suitability.
• Negotiate lease agreements with landowners.
• Build and maintain relationships with property owners.
• Ensure all necessary documentation are obtained from relevant landowners.
• Maintain accurate records of site acquisition status, lease terms and permits.
• Prepare daily reports on acquisition progress.
• Handle objections from landlords and community issues.

Operations Manager / Relationship Manager - TUMA. TODAY - Kenya

(2024-01 - 2024-07)

• Managed a team of 5 riders, overseeing client relationship management and ensuring excellent service delivery.
• Supervised and coordinated deliveries, ensuring timely and efficient service while liaising with directors on progress and challenges.
• Managed employee hiring, performance, and daily tasks, including overseeing the timely payment of weekly salaries and petty cash management.
• Contacted clients before dispatches via text messages, invoiced them using QuickBooks, and followed up on outstanding payments.
• Onboarded new clients, activated their accounts, and maintained continuous communication to ensure satisfaction and successful account management.
• Sourced uniform suppliers, negotiated terms, and oversaw the production process to ensure timely and accurate delivery of uniforms meeting required specifications.
• Managed spare parts procurement, ensuring all receipts were documented properly for financial tracking and auditing.
• Developed business growth strategies, including product promotions and campaigns, leading to increased sales and new business generation.

Call Center Agent - MGas Limited - Kenya

(2022-10 - 2024-01)

• On boarding new clients and opening up accounts.
• Meet personal and team sales by handling 100 customers per day.
• Maintaining thorough documentation of client interactions, inquiries and resolutions of issues.
• Responding to customer needs through prompt problem solving by troubleshooting.
• Escalating unresolved matters to relevant departments for subsequent handling.
• Manage current and precise client information whole upholding confidentiality and adhering to data protection protocols.
• Attending pre-shift on time and discuss current issues and resolutions.
• Log call information onto CRM systems provided.

Field Auditor/Operations Auditor/Compliance Officer/ Quality Assurance - GROUND VIEW ANALYTICS - Kenya

(2021-04 - 2022-06)

• Conducted field investigations and audits, ensuring clients received high-quality service while identifying opportunities for additional product offerings.
• Travelled to off-site locations to investigate areas of concern and identify opportunities for process optimization.
• Documented audit findings using the Go Survey CRM and collaborated with management, employees, and external partners to gather relevant data.
• Conducted thorough analysis, preparing daily reports and presenting findings to senior management.
• Ensured the accuracy and completeness of data collected, maintaining privacy and confidentiality while documenting findings.
• Monitored team attendance and fostered communication between field teams and the office, ensuring efficient workflow.
• Led team meetings and guided to improve auditing processes and efficiency.
• Managed informed consent collection and cross-sold relevant services while ensuring ethical standards were upheld.

Sales Executive/ Product Specialist - AUTOCOM JAPAN - Japan

(2019-01 - 2019-04)

• Successfully identified and followed up with potential leads, contributing to a significant increase in client engagement and conversions.
• Provided tailored recommendations based on client history and preferences, leading to a higher rate of upsells for additional services such as warranties, insurance, and maintenance packages.
• Guided clients through the purchase process, including financial options and documentation, resulting in a smooth and efficient transaction flow, with zero delays in vehicle deliveries.
• Effectively addressed clients' concerns and explained company policies, achieving high levels of customer satisfaction and retention.
• Monitored the progress of deliveries and payments, ensuring all were completed on schedule, contributing to a 100% on-time delivery rate.
• Delivered exceptional aftersales support, resolving customer issues promptly and improving overall customer satisfaction ratings.

Merchandiser / Sales Team Leader - START TIMES MEDIA - Kenya

(2012-11 - 2018-12)

• Managed in-store product displays, ensuring compliance with company standards and promotions.
• Organized and replenished stock levels to meet customer demands and maximize sales opportunities.
• Coordinated with the sales team to ensure effective product placement and promotional material visibility.
• Monitored competitor activities and provided feedback on market trends and customer preferences.
• Assisted in the setup and execution of promotional events and sales campaigns to drive product awareness and sales.

Insurance Sales Agent - U.A.P INSURANCE - Kenya

(2011-01 - 2011-03)

• Developed and maintained relationships with clients, understanding their insurance needs and offering tailored solutions.
• Identified potential leads through cold calls, networking, and referrals, converting prospects into clients.
• Conducted product presentations, explaining various insurance packages and benefits to potential clients.
• Achieved sales targets by cross-selling additional insurance products to existing clients.
• Processed client applications, ensuring all documents were accurate and complete.
• Followed up on pending quotations and policy renewals, ensuring timely conversion to active policies.
• Provided after-sales support by addressing client queries and concerns, ensuring high customer satisfaction and retention.

Sales Representative - OZAR COMPANY - Kenya

(2009-09 - 2009-12)

• Managed client relationships and identified new sales opportunities, contributing to the company's growth.
• Engaged with potential customers, conducted product presentations, and explained the features and benefits of offerings.
• Followed up on leads generated through marketing efforts, converting them into sales.
• Negotiated terms and prices with clients, ensuring satisfaction while meeting company revenue goals.
• Processed customer orders, ensuring accurate documentation and timely delivery of products.
• Maintained a strong customer database, monitoring satisfaction and identifying upselling opportunities for future sales.

Presiding Officer - IEBC - Kenya

(2022-07 - 2022-08)

Personal Assistant - Brown Eyes Media - Kenya

(2010-01 - 2010-12)

Shop Assistant - Siafu Entertainment - Kenya

(2010-01 - 2010-12)

Cashier - Visions Café - Kenya

(2011-04 - 2011-11)

Enumerator - Kenya Population and Housing Census - Kenya

(2009-08 - 2009-08)

M-Pesa Agent - Height Communication - Kenya

(2009-01 - 2009-03)