Samantha Shade

Executive Assistant and operations specialist with a track record of supporting senior leadership in high-impact, fast-paced environments. Expert in streamlining executive operations, managing complex multi-time zone calendars, and producing data-driven, executive-ready reporting. Combines a technical foundation in Applied Computer Technology with high-level administrative discretion to solve problems before they reach the executive desk.

Executive Partner at Athena (2026-01 – Present)

Currently serving as the dedicated executive partner to a multi-site physician and business owner, supporting operations across hospital work, hyperbaric facility, and cosmetic clinic environments.

• Own inbox and calendar management across multiple time zones (EST), prioritizing high-volume communications and reducing administrative load to enable focus on clinical, business, and family priorities.
• Proactively structure and optimize executive workflows, including inbox zero systems, calendar alignment, and recurring task tracking across research, business, and personal domains.
• Anticipate executive needs by managing competing priorities across clinical schedules, business ownership responsibilities, and personal commitments, improving overall time efficiency and decision-making clarity.

Executive Partner to Director of Learning Experience at Athena (2025-03 – 2026-01)

Served as the primary executive partner to Athena's Director of Learning Experience Kenya, owning calendar strategy, priority management, and operational execution across training, hiring, and performance cycles.

• Streamlined high-stakes calendar and priority management for Athena's Director of Learning Experience, reducing decision fatigue and freeing up over 10+ hours per week for strategic focus, enabling faster execution of department-wide learning initiatives.
• Created and delivered executive-ready reports, presentations, and research briefs for leadership forums and cross-functional meetings, actively supporting the rollout of high-impact programs like Elevate and enhancing executive visibility.
• Drove operational clarity and unblock decision-making by proactively managing cross-functional alignment, surfacing key issues early, and overseeing logistics for reviews, interviews, and internal workshops, contributing to a 40% reduction in turnaround time for key learning and hiring workflows.

IT Support at Kenya Revenue Authority (2023-09 – 2023-11)

• Technical Assistance and Support: Provided technical support to end-users, efficiently resolving hardware, software, and network issues to ensure seamless operations.
• Network Infrastructure Management: Assisted in managing and maintaining the organization's network infrastructure, including routers, switches, and wireless access points, ensuring reliable connectivity.
• Software Installation and Maintenance: Installed, configured, and maintained software applications, ensuring all systems were up-to-date and properly licensed, contributing to overall operational efficiency.

Sales Representative at Lavington Hardware Store (2018-12 – 2019-03)

• Customer Service and Conflict Management: Resolved customer concerns through effective communication and conflict management, ensuring high customer satisfaction and loyalty.
• Engagement and Relationship Building: Increased customer engagement and loyalty by delivering exceptional service and demonstrating a strong commitment to customer care.

Bachelor's in Applied Computer Technology – United States International University – Africa (2024-10)

International Baccalaureate – St. Marys (2018-11)

International General Certificate of Secondary Education – Loreto Convent Msongari (2013-02 – 2016-05)