Sammy Murigi

Commercially driven growth executive with over 10 years of experience in fintech, banking, and digital financial services across African markets, specializing in revenue growth, multi-country account management, sales leadership, and financial product expansion. Proven track record managing regional banking relationships across 50+ financial institutions in Africa, driving loan growth, digital adoption, and enterprise sales execution. Strong expertise in P&L-driven sales environments, fintech product distribution, merchant growth, and cross-border stakeholder management, with a hands-on leadership style focused on execution, performance discipline, and market expansion.

Business Development Lead at Branch International / Microfinance Kenya (2026-01 – Present)

Lead business operations supporting retail, SME, and corporate customer acquisition while ensuring seamless onboarding and portfolio management.

• Supervise, mentor, and coach a team of 10 Business Associates, implementing performance management frameworks and operational best practices.
• Coordinate cross-functional collaboration between sales, credit, operations, and customer service teams to streamline loan processing and improve turnaround times.
• Develop standardized workflows and operational procedures that enhance consistency and customer experience.
• Conduct comprehensive credit assessments and ensure lending decisions align with regulatory and internal compliance requirements.
• Monitor portfolio performance, proactively managing risk, delinquency, and operational bottlenecks.
• Produce performance dashboards and operational reports to support management decision-making.
• Drive continuous process improvement initiatives that reduce friction across customer acquisition and servicing.

Business Development / Key Account Manager at Fintech Group (2022-01 – 2026-01)

Managed onboarding and implementation of digital financial solutions for banks, SACCOs, MFIs, insurers, and corporate clients across Africa.

• Successfully managed relationships with over 80 banks and 20 corporate institutions across multiple African markets, ensuring high service quality and operational consistency.
• Coordinated legal, technical, commercial, and implementation teams to ensure efficient customer onboarding and project delivery.
• Standardized onboarding documentation and implementation processes, improving operational efficiency and reducing delays.
• Negotiated enterprise agreements and supported due diligence processes for major financial institutions.
• Collaborated with compliance teams to ensure adherence to KYC, AML, and regulatory requirements during implementations.
• Delivered executive presentations and solution demonstrations to C-suite stakeholders.
• Enhanced customer retention through proactive account management and structured engagement strategies.
• Supported deployment of CRM, ERP, supply chain finance, and digital banking solutions to improve operational efficiency for clients.

Relationship Officer (Retail, SME & Corporate) at State Bank of Mauritius (SBM) (2018-08 – 2021-12)

• Managed corporate and high-net-worth customer portfolios while delivering tailored financial solutions.
• Conducted credit analysis and prepared lending proposals in compliance with internal policies and regulatory requirements.
• Coordinated customer onboarding and documentation processes while ensuring adherence to KYC and AML standards.
• Worked closely with credit, operations, and risk teams to improve service delivery and loan processing efficiency.
• Increased branch revenue by 80% through strategic relationship management and cross-selling initiatives.
• Reduced Portfolio at Risk (PAR) from 8% to 3% through proactive monitoring and restructuring strategies.
• Improved customer retention through personalized relationship management and advisory services.

Senior Alternate Channel Officer / Agency Banking at Chase Bank Kenya (2016-11 – 2018-08)

• Managed a portfolio of corporate and SME banking agents while driving digital banking adoption.
• Streamlined operational workflows that improved efficiency by 20% across agency banking operations.
• Collaborated with compliance, risk, and operations teams to ensure adherence to regulatory requirements.
• Standardized onboarding procedures and enhanced monitoring processes for banking agents.
• Supported digitization initiatives that increased transaction volumes and customer engagement.

Business Development Team Lead at Chase Bank Kenya (2015-01 – 2016-11)

• Led business development initiatives that increased market penetration in SME, corporate, and retail segments.
• Developed strategic partnerships that generated over KES 2 billion in new business.
• Negotiated commercial agreements and strengthened referral partnerships to drive sustainable growth.
• Managed and coached sales teams, establishing performance monitoring systems that enhanced accountability and results.
• Coordinated with credit, operations, and technical teams to ensure timely service delivery and compliance with service level agreements.

Certified Credit Professional (CCP) in Credit Professional – KASNEB (2026-12)

MBA in Finance & Investments – The Open University of Kenya (OUK) (2026-12)

Bachelor of Science in Community Resource Management, Public Health, Gender & Development – Kenyatta University (KU) (2014-12)