Selina Mulongo
Versatile and dependable professional with over five years' experience in retail sales and showroom management
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About
Versatile and dependable professional with over five years' experience in retail sales and showroom management, including staff training and supervision, combined with strong customer service experience and hands-on caregiving/patient support background. Proven ability to manage teams, resolve customer concerns, and provide compassionate, attentive support to individuals with additional needs. Adaptable across sales, administration, customer support, and care-related settings, seeking a role where I can bring reliability, empathy, and strong people skills.
Experience
Freelance Real Estate Agent - Self-Employed
(2024-02)
- Market and sell residential and commercial properties to individual clients.
- Manage client relationships from initial enquiry through to sale closure.
- Negotiate terms and coordinate viewings, documentation, and follow-up.
Customer Support Representative - Glovo
(2024-01 - 2026-02)
- Handled customer inquiries and complaints across phone and digital channels.
- De-escalated difficult interactions with frustrated or upset customers professionally.
- Maintained high resolution rates while adhering to service standards.
Primary Caregiver – Family Care (Autism Support) - Home-based
(2022-01)
- Provide full-time hands-on care for a son on the autism spectrum, managing daily routines and behavioural support with patience and consistency.
- Coordinate therapy sessions, medical appointments, and communication with healthcare providers.
- Developed strong observational and calm-under-pressure skills applicable to patient/client care.
Sectional Manager (Sales/Reception/Secretary to the Board) - Eagle Hardware – Furniture Palace - Eldoret
(2019-06 - 2024-02)
- Promoted from Sales Associate (Franchise Section) to Sectional Manager/Head of Department, overseeing full showroom operations.
- Trained and supervised sales staff, and managed front-of-house reception and secretarial duties for the board.
- Handled stocktaking, expense tracking, and payroll processing.
- Resolved customer concerns promptly, maintaining a high standard of service.
Laboratory & Patient Support Volunteer (Part-time) - Nairobi Annex Clinic
(2018-01 - 2019-02)
- Assisted with sample collection/handling and infection control protocols while completing diploma studies.
- Welcomed and registered patients, and supported them during procedures.
- Maintained clinical records, managed bookings, and coordinated results dispatch.
Administrative Attachment - County Commissioner's Office
(2019-03 - 2019-05)
- Provided administrative support to the County Commissioner and Deputy County Commissioner, including correspondence and records management.
- Assisted in organising meetings and appointments, maintaining accurate and confidential records.
- Built and maintained positive relationships with stakeholders while handling official communications.
Brand Ambassador - Neo Marketing / Population Services Kenya
(2017-01 - 2017-12)
- Represented the organisation at promotional events and marketing campaigns, engaging directly with the public.
- Communicated brand messaging clearly, building rapport with diverse audiences.
Education
Diploma - Communication and Public Relations - Moi University (2017-01 - 2019-12)
Kenya Certificate of Secondary Education (KCSE) - St Peter's Mwiruti Girls High School (2013-01 - 2016-12)
Kenya Certificate of Primary Education (KCPE) - Moi Primary School (2012-12)
