Shaban Mansoor

Seeking to join a progressive organization and to obtain a position in the company using administrative and analytical skills. Committed to performing quality work which effectively utilizes management and customer service experience. Self-motivated team player who is eager to learn new things out of my career scope.

Warehouse Supervisor at Jumia Kenya Online Shopping (2016-11 – Present)

Overseeing daily warehouse operations, ensuring efficiency, safety, and organization while managing staff, monitoring inventory, and ensuring shipments and deliveries are handled correctly and on time.

• Oversee receiving, storing, and dispatching goods efficiently
• Track stock levels, conduct audits, and ensure accurate record-keeping
• Assign tasks, train employees, and ensure team productivity
• Ensure safety compliance by enforcing health and safety regulations, inspect equipment, and promote workplace safety
• Coordinate with other departments like logistics, procurement, and sales teams to meet business needs
• Handle Equipment and Maintenance by ensuring forklifts, conveyors, and other machinery are properly maintained
• Use warehouse management software (WMS) for inventory systems, and Microsoft Office

Store In Charge at Pie Face Bakery Café, Landmark Group Limited (2014-10 – 2015-12)

Acting as store in charge, responsible for creating brand SOP, audits and creating local store marketing ideas suitable for store location and cooperating with marketing departments for the execution.

• Create brand SOP and conduct audits
• Create local store marketing ideas suitable for store location and cooperate with marketing departments for execution
• Provide operational training to staff before their store deployment
• Provide excellent level of customer service through order taking and home deliveries
• Control store expenses by improving store operations and efficiencies by controlling labor costs, reducing losses due to damages and wasted products
• Analyze and maintain stock levels, customer buying trend and forecasted needs to maintain optimum inventory levels
• Identify, plan and execute development ideas for the growth of the store and for the team to measure results
• Identify, research, and resolve customer issues using the company's policy
• Drive local store marketing to improve the sales and guest awareness of the brand
• Handle administration work at the back office (responding to mails, printing daily, weekly and monthly sales reports through the SAP system)
• Prepare weekly duty schedule of the store
• Perform merchandising and ensure the store is clean and tidy

Customer Service / Shift Supervisor at Starbucks (M.Alshaya Company Limited) (2008-10 – 2013-05)

Providing customer service at the cash point and supervising shift operations to ensure excellent customer experience and smooth business operations.

• Provide customer service at the cash point
• Collect customer data for update in the systems
• Provide excellent level of customer service through call backs to customers who had reserved items for delivery
• Record all daily calls in the daily tracker
• Advise customers on the exchange and return policy and assist if need be
• Provide customers with product and service information
• Identify, research and resolve customer issues using the company's policy
• Follow up on customer enquiries not immediately resolved
• Handle administration work at the back office (respond to mail, printing and filling daily, weekly and monthly sales reports through the SAP system)
• Prepare weekly duty schedule for the store
• Receive and redeem gift vouchers from the mall and the company during promotions
• Perform merchandising and ensure the store is clean and tidy
• Ensure every customer leaves satisfied and business runs smoothly

Diploma in Air Travel and Ticketing – Regional Centre for Tourism and Foreign Languages (2007 – 2008)

Certificate in Computerized Travel Operations – Regional Centre for Tourism and Foreign Languages (2007 – 2008)

Certificate in Arabic Language – Regional Centre for Tourism and Foreign Languages (2006 – 2007)

Certificate in Air Travel and Tour Travel – Universal Group of Colleges (2006 – 2007)

K.C.S.E – Kyangwithya High School (2001 – 2005)